Analyst, Collections

Location: La Aurora, Heredia

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Your role at Baxter

The Analyst, Collections position is uniquely positioned to make a tangible impact on our financial operations. By efficiently performing your expertise in handling and reducing aging portfolios, you will play a relevant role in our mission to deliver best-in-class healthcare solutions. Your ability to technically identify, resolve, and collect past-due invoices, while providing outstanding customer service, will be key to maintaining and improving our financial health!

Your team

At Baxter Healthcare, we value partnership and inclusivity. Join a team that is dedicated to developing quality products with the patient in mind. Work alongside hardworking individuals, explore our diverse product portfolio, and benefit from the mentorship of our encouraging leadership team within our multinational organization!

What you'll be doing

• Handle the Dispute (GetPaid) email box, forwarding emails to the proper individual/team, enter notes with sufficient information for the owner. Contact customers on delinquent accounts for resolution and payment, recording all activities in GetPaid notes.
• Communicate account delinquency information to Sales personnel as per standard collections and partner concern processes.
• Resolve unidentified payments and A/R-related disputes within prescribed time frames.
• Review credit limit and risk issues with the Credit Supervisor, making recommendations regarding limits, terms, and risk categories.
• Maintain daily Pending Order and On-Hold reports; Issue requests for refunds of cash on account or credit memos as needed. Review Dispute documentation and assign to the appropriate internal owner.
• Contact customers regarding unidentified Disputes, resolve the reasons, secure additional documentation, and assign them to the accurate owners. Engage with internal departments to research and support payment issues.
• Identify repetitive issues and communicate them for root cause analysis and resolution.
• Supply to improving execution and operational efficiency through training and support and participate in the performance review process and achieve past-due percentage and DSO-related goals.
• Highlight problematic accounts to the collections' supervisor with detailed explanations and request assistance.

What you'll bring

• Bachelor’s Degree in Accounting, Finance, Business Administration, Economics, or a related field.
• 2 years of successful experience in commercial collections
• English level B2+
• Microsoft Office suite proficiency
• Experience in optimizing execution within the Collections process
• Experience in JDE, SAP, or GetPaid is desirable
• Advanced French preferred.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.