Manager Sterile Process at Baptist… · Location…

1.

Maintains communication with other areas including verbal and written responses to requests to customer requests.

2.

Maintains a working knowledge of all mechanical equipment and instruments.

3.

Attends and conducts in-services and unit meetings.

4.

Coordinates and prioritizes supply, instrument and equipment requests with other departments and individuals.

5.

Manages the daily operations of the Sterile Processing and Distribution (SPD) department.

6.

Supervises, evaluates, and schedules employees for the SPD department.

7.

Makes decisions in crisis situations based on assessment and potential intervention need.

8.

Assists in retention, job satisfaction, and growth of SPD employees.

9.

Supports and enforces department and hospital policies and procedures. Updates SPD policies.

10.

Maintains knowledge of ongoing activities within the SPD department.

11.

Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job related hazards, and national patient safety goals.

12.

Ensures positive customer relations interactions

• Manages difficult or emotional customer situations

• Responds promptly to customer needs

• Solicits customer feedback to improve service

• Responds to requests for service and assistance

• Meets commitments

Key Accountability

1.

Manages all aspects of the SPD function including assessing the outcomes and quality of the department.

2.

Coordinates education including the orientation and continuing educational needs of the SPD staff.

3.

Manages employees including time, attendance, scheduling, FTE requests, posting job openings, hiring, disciplining, and evaluating of all assigned staff.

4.

Establishes departmental goals and work plan to accomplish objectives.

5.

Ensures quality and performance improvement objectives are maintained.

6.

Serves as a resource liaison in sterilization and sterile supplies.

7.

Assesses availability of and makes recommendations for equipment and supply needs.

8.

Keeps employees informed of new supplies and instrumentation and availability of supplies. Coordinates orientation of staff on new supply items or new equipment.

9.

Audits, organizes, and maintains records of sterility control.

10.

Allocates, assesses, and implements a plan for resource allocation.

11.

Manages reporting of broken equipment timely. Communicates with leadership when equipment is broken and when equipment becomes operational again. Collaborates with Bio-Med and Plant-Operations to keep equipment operational.

12.

Collaborates with Bio-Med and Director of Materials Management to maintain subscription contracts and equipment service contracts, obtaining quotes for potential new equipment, completion of minor equipment request forms and submitting necessary documents to the Director of Surgery for any capital request.