Account Manager- VersaBadge at Banyan Software in Chicago, IL

Summary: Banyan Software is a company focused on acquiring and growing enterprise software businesses, particularly in niche vertical markets. They are seeking an energetic Account Manager to manage and grow relationships with healthcare clients, ensuring successful implementation and satisfaction with the VersaBadge platform. Responsibilities: - Lead initial client kickoff meetings and support onsite and virtual training sessions to ensure a smooth onboarding experience and successful adoption of the VersaBadge system - Serve as the primary point of contact for assigned hospital and healthcare clients, acting as their advocate internally and ensuring their needs are addressed promptly and effectively - Drive adoption, engagement, and long-term success of the VersaBadge platform to maximize client satisfaction and retention - Identify opportunities to expand solution usage, introduce additional features, and support account expansion initiatives - Partner closely with implementation, support, sales, and product teams to deliver a seamless client experience - Help healthcare organizations optimize workflows and best practices using VersaBadge technology - Collect and communicate client feedback to internal teams to support ongoing product enhancements and roadmap planning - Monitor account health, usage trends, and key success metrics to proactively address risks and opportunities Required Qualifications: - Energetic, motivated, and hungry to exceed expectations in a fast-growing environment - Strong desire to grow professionally, take ownership, and operate in a self-managing role - Excellent communication and interpersonal skills, with the ability to build trust and credibility with hospital and health system stakeholders - Client-focused mindset with a passion for serving as an advocate for healthcare organizations and frontline staff - Ability to manage multiple accounts and priorities in a dynamic, fast-paced environment. Ideal candidate is able to effectively prioritize competing demands - Comfortable working with CRM tools, Jira, Google Suite, reporting dashboards, and standard productivity software (Monday.com etc.) - Willingness to travel 40% or as needed to attend client site deployments Preferred Qualifications: - Experience in healthcare, SaaS, account management, or customer success is preferred, but not required Required Skills: Healthcare experience, SaaS experience, Account management Important Skills: Customer success, CRM tools Nice-to-Have Skills: Self-managing, prioritize, communication, Interpersonal skills, Client-focused mindset Benefits: Comprehensive medical, dental, and vision insurance, Retirement savings plan with company match, Flexible remote work environment, Professional development opportunities and clear paths for career growth