Litigation Operations Support Analyst -… at Bank of America · Phoenix

Litigation Operations Support Analyst - Subpoena Processing

Location: Phoenix

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for handling moderately complex legal documents; knowledge of a subset of documents necessary to provide thorough responses on behalf of the bank to 3rd parties. Key responsibilities include interpretation, sound judgment, informed decisions, restricting accounts, and compliance with state, federal requirements and privacy laws. Job expectations include maintaining caseload and adherence to production, quality requirements and required deadlines.

Line of Business Job Description:

Legal Order operations is an area with significant legal and reputational risk that processes third party levies, garnishments, temporary restraining notices, and seizure warrants related to debts or criminal activity, as well as subpoenas served on the bank for both civil and criminal matters.

Responsibilities:

• Processes third party subpoenas served on the bank for both civil and criminal matters
• Review complex legal documents and log key information into case management system for bank records responsive to the subpoena
• Review of documents includes ability to apply state and federal laws to maintain compliance with proper service, customer notification requirements, and compliance with Right to Financial Privacy Act
• Role requires ability to navigate dozens of systems to research and acquire responsive documents
• Interaction with Law Enforcement, agencies, and attorneys to negotiate scope, court appearances, and reasonable due dates for delivery

• Advanced organizational skills to maintain a large caseload of case with multiple moving parts
• Accurately interprets legal documents
• Manages Caseload effectively
• Submits timely accurate responses to legal matters
• Communicates effectively with external third parties
• Makes decisions with minimal support

Required Qualifications:

• Minimum of 1 year experience in portfolio management, legal, mortgage and/or finance
• Demonstrated ability to research, identify, and retrieve responsive documents across a variety of banking products, systems, and platforms
• Excellent written and verbal communication skills, including the ability to tailor communications to diverse audiences, actively listen, and provide timely follow-up and status updates
• Strong attention to detail with a proven track record of delivering accurate and complete work product within required deadlines
• Strong analytical, problem-solving, and decision-making skills, with the ability to leverage research, past experience, and available resources to develop effective solutions
• Proven ability to adapt to changing priorities, manage multiple projects simultaneously, and embrace new processes that improve efficiency and effectiveness
• Self-motivated with a demonstrated ability to work independently, exercise sound judgment, and require minimal supervision while maintaining a collaborative team mindset
• Professional demeanor with a strong client-service orientation, demonstrating patience, composure, and professionalism when handling sensitive or complex matters

Skills:

• Attention to Detail
• Organizational Effectiveness
• Research
• Analytical Thinking
• Business Acumen
• Interpret Relevant Laws, Rules, and Regulations
• Pipeline Management
• Risk Management

Shift:

1st shift (United States of America)

Hours Per Week:

40