Balto→
Implementation Manager at Balto in UNITED
Skills
Job Description
About Balto
Balto is a fast-growing leader in the AI Contact Center with a heavy emphasis on delivering amazing customer experiences. As a small, dynamic team, we rely on efficient processes and data-driven decisions to fuel our continued growth.
Our Culture: We’re AI Obsessed
We’re building an AI company, and we expect everyone at Balto to think like an AI operator.
No matter your role, you should use AI to work smarter, move faster, and find better ways to solve problems.
We expect you to:
- Use AI every day to improve your productivity and impact.
- Build automations, GPTs, or agentic workflows that eliminate repetitive work.
- Apply AI to make faster, smarter decisions.
- Stay current on emerging AI capabilities and turn them into practical business advantages.
- Challenge existing workflows by asking, “Why does a human still do this?”
If AI isn’t already a core part of how you work—or something you’re excited to adopt—Balto probably isn’t the right place.
If it is, you’ll be surrounded by people who think the same way.
Why Balto
- Fully remote team — work from anywhere in the US
- Mission-driven culture with smart, supportive, and AI-obsessed teammates
- Great benefits: healthcare, 401(k), unlimited PTO, learning stipends, and more
Assessment Process
Our hiring process includes virtual interviews designed to evaluate your problem-solving ability, strategic thinking, and communication skills.