Child Care Navigator Specialist (2989) at BakerRipley in Austin, TX

As a valued member of the Capital Area Child Care Services team, you will support a dedicated and highly skilled program committed to serving families in the Capital Area (Travis County) through comprehensive child care and inclusion services, while advancing BakerRipley’s mission and regional impact.

Under the direction of the Family and Community Engagement Supervisor, the Child Care Navigator Specialist plays a key role in supporting families throughout the child care assistance and the case management process. This position is responsible for communicating with clients regarding program eligibility, required documentation, service requests, and available resources.

This role serves as a primary point of contact for families, child care providers, and community partners, offering guidance and support throughout the application process. Strong communication and customer service skills are essential.

Bilingual proficiency in English and Spanish is preferred to better serve our diverse community of families.

Expected Positive Outcomes

• Customers are meaningfully engaged and supported throughout the child care assistance application and case management process to ensure a positive and informed experience.

• Families are connected to local community partners and services that address their broader needs beyond child care.

• Builds and maintains strong relationships with local child care providers and community organizations to enhance collaboration and service delivery

Job Functions

• Builds rapport and trust with families and child care providers by delivering high-quality, respectful, and professional customer service.

• Provide comprehensive case management for families receiving child care scholarships, by maintaining accurate records, monitoring case statuses, and supporting families through changes in circumstances or program requirements.

• Communicates with families regarding eligibility, required documentation, program policies, case actions, and complaint resolutions.

• Provides clear and accurate information about child care assistance programs, early childhood development, and relevant community resources.

• Collects and tracks data to support program outcomes and reporting requirements for funders.

• Accurately performs income calculations to determine family eligibility and cost of care.

• Enters and maintains timely, accurate data in internal systems and databases, including financial aid platforms, as required.

• Organizes and maintains complete, compliant customer files in accordance with documentation standards.

• Responds promptly to customer needs and assists families in navigating the child care assistance process.

• Reviews customer-submitted documents to determine eligibility within required timeframes.

• Performs other duties as assigned.

• Complies with all policies and standards.

Education

Bachelor's degree from four-year college or university focusing on Early Childhood Development, Special Education, Psychology, Social Work, or a related field or equivalent combination of education and experience.

Work Experience

• 2-4 years of relevant work experience in a role supporting families
• 2-4 years of experience training adults or public speaking

Knowledge, Skills, and Abilities

• Technological Proficiency: Demonstrated experience using Office 365 applications (e.g., Outlook, Word, Excel, SharePoint) and Microsoft Teams in a professional setting. Proficient in navigating case management or customer service platforms with the ability to learn new systems quickly. Comfortable using technology to manage client records, communicate with team members, and support service delivery.

• Strong interpersonal, communication, and organizational skills; ability to manage multiple priorities independently.
• • Bilingual (English-Spanish)