[111794] Associate, Americas Benefits at Bain &… · Mexico…

Description & Requirements

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU’LL WORK WITH

You’ll join our Americas Benefits team, supporting the administration and delivery of Bain’s employee benefits programs across the United States.

You’ll collaborate with HR colleagues, payroll teams, external benefits providers, and other stakeholders to ensure employees receive timely, accurate, and high-quality support throughout their benefits experience.

WHERE YOU’LL FIT WITHIN THE TEAM

As an Associate within the Americas Benefits team, you’ll play an important role in supporting the day-to-day administration and delivery of our U.S. employee benefits programs, including health, life, disability, accident, retirement, perks, and leave of absence benefits.

You’ll serve as a key point of contact for employees, helping them navigate benefits questions and ensuring a positive service experience. You'll also support administrative processes, reporting, communications, and initiatives aimed at improving operational efficiency and the overall employee experience.

This role is ideal for someone who enjoys helping others, has strong organizational skills, and thrives in a collaborative, detail-oriented environment.

WHAT YOU’LL DO

Employee Benefits Support & Service Delivery (70%)

• Serve as the primary point of contact for the U.S. Benefits inbox, providing timely and professional assistance to employees across all levels of the organization.
• Respond to employee benefits questions, resolve issues, and coordinate escalations with appropriate internal teams or external providers.
• Partner with insurance carriers and benefits vendors to verify coverage, request identification cards, and resolve claims-related questions.
• Process benefits changes associated with new hires, qualifying life events, employee transfers, departures, and leaves of absence.
• Prepare and distribute leave of absence communications, including medical, parental, military, family, and intermittent Family and Medical Leave Act (FMLA) leave, coordinating with HR and external leave administrators.
• Prepare employee benefits verification letters and documentation for international travel or visa purposes.
• Distribute required legal notices, including new hire and Department of Labor communications.
• Coordinate employee recognition activities, including baby gifts when applicable.
• Develop and maintain frequently asked questions and employee benefits communication materials.
• Support benefits-related webinars, employee communications, and educational initiatives throughout the year.

Benefits Administration & Operational Support (20%)

• Maintain accurate benefits and leave information across internal and external administrative systems.
• Monitor COBRA enrollments and terminations, including coordinating applicable subsidies for employees receiving severance.
• Calculate benefits costs associated with unpaid leaves, including educational, personal, and other approved absences, and communicate relevant information to Payroll.
• Maintain accurate benefit service dates for new hires, rehires, transfers, and employees returning from unpaid leave.
• Support the annual Open Enrollment process, including carrier coordination, employee communications, vendor webinars, system testing, and benefits documentation.
• Review employee eligibility and vendor integration files, identifying and resolving discrepancies with providers such as Blue Cross Blue Shield, Delta Dental, Vision Service Plan, and Express Scripts.
• Prepare and distribute employee eligibility files to benefits providers, including Bright Horizons, Hyatt Legal, and Perks at Work.
• Conduct regular audits to ensure consistency between external benefits administrators and internal systems, including Workday.
• Support audits related to leave administration, life insurance, long-term disability, retirement benefits, and other employee benefits programs.

Benefits Projects & Continuous Improvement (10%)

• Support periodic and ad hoc benefits reporting and data analysis.
• Identify opportunities to streamline administrative processes and improve operational efficiency.
• Contribute to benefits-related projects involving technology, automation, and artificial intelligence.
• Support benefits benchmarking, vendor requests for proposals, award submissions, and employee benefits initiatives.
• Participate in testing and improvement activities related to Workday and benefits administration systems.

ABOUT YOU

Required Qualifications

• Bachelor's degree or an equivalent combination of education, training, and experience.
• 1+ years of relevant professional experience.
• Experience working with administrative systems and providing customer service or employee support.
• General knowledge of employee benefits programs, including health insurance, retirement, life insurance, disability, accident benefits, and leaves of absence.
• Strong English communication skills, both written and verbal, in a professional business environment.
• Proficiency in Microsoft Office applications.
• Excellent organizational, reporting, and time management skills, with strong attention to detail.
• Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a dynamic environment.
• Strong judgment and discretion when handling confidential employee information.
• Ability to collaborate effectively with colleagues, external providers, and cross-functional teams while building trusted working relationships.

Preferred Qualifications

• Previous experience in employee benefits administration.
• Experience supporting employees or customers in a professional services environment.
• Familiarity with Workday or similar HR administration systems.
• Experience coordinating with external benefits providers or insurance carriers.

WORKING MODEL

This role follows a hybrid model, requiring in-office presence at least two days per week at our Polanco office in Mexico City.