Back of The House Inc.
General Manager - Full Service at Back of The House Inc. in California
Mid LevelOn-siteFull-timeCalifornia
Job Description
Back of the House Inc. is a Bay Area restaurant group behind a diverse family of fast-casual and full-service restaurants. Each of our concepts has its own identity, standards, and culture, while sharing a commitment to exceptional food, genuine hospitality, strong leadership, and developing great people.
Our family of restaurants includes:
Fast-Casual Concepts
We believe great restaurants are built by great leaders. Rather than taking a one-size-fits-all approach, we focus on understanding each individual's experience, strengths, leadership style, and career goals to connect them with the restaurant and team where they can thrive and make a meaningful impact.
Joining Back of the House means becoming part of a larger family of restaurants that values strong operators, thoughtful leadership, and long-term professional development. Our leaders are encouraged to take ownership, develop their teams, and maintain the unique identity of their restaurants while benefiting from shared resources, coaching, and opportunities to learn across multiple concepts.
Our approach is relationship-driven. We invest time in getting to know our leaders and creating opportunities that align with their strengths and ambitions. Whether you're looking to grow within your current role, take on new responsibilities, or explore leadership opportunities across different restaurant concepts, we believe in supporting your professional growth.
At Back of the House, we're not just looking to fill positions. We're looking to build lasting relationships with hospitality professionals who are passionate about their teams, take pride in their work, and want to grow with us.
Position Objective
The General Manager is the senior on-site leader responsible for the overall performance of the restaurant. This role owns the guest experience, team culture, financial results, and day-to-day operations while ensuring alignment with brand standards and Back of the House Inc. values.
The ideal GM is a hands-on, people-first leader who thrives in fast-paced environments, develops strong leadership teams, and treats their restaurant like their own business.
Position Accountabilities
General Managers are directly accountable for achieving results in these core areas:
The ideal candidate must be able to perform all physical requirements of the role, with or without reasonable accommodation, including:
Must be able to remain in a stationary position 80% of the time.
You will be required to frequently lift and move boxes, tables, umbrellas, chairs, and other items weighing up to 50 lbs. for various needs of the restaurant.
All locations have patios, and it is required that you work in outdoor weather conditions to take care of guests and maintain the patio area.
You may be exposed to hot kitchen areas and walk-in refrigerators or freezers
Compensation & Benefits
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our family of restaurants includes:
Fast-Casual Concepts
- Super Duper Burgers
- The Bird
- Uno Dos Tacos
- Afterwork Bar
- A Mano
- Beretta
- Corzetti
- Cubita
- Delarosa
- Flores
- Lolinda
- Rad Radish
- Starbelly
- The Tailor's Son
- Wildseed
We believe great restaurants are built by great leaders. Rather than taking a one-size-fits-all approach, we focus on understanding each individual's experience, strengths, leadership style, and career goals to connect them with the restaurant and team where they can thrive and make a meaningful impact.
Joining Back of the House means becoming part of a larger family of restaurants that values strong operators, thoughtful leadership, and long-term professional development. Our leaders are encouraged to take ownership, develop their teams, and maintain the unique identity of their restaurants while benefiting from shared resources, coaching, and opportunities to learn across multiple concepts.
Our approach is relationship-driven. We invest time in getting to know our leaders and creating opportunities that align with their strengths and ambitions. Whether you're looking to grow within your current role, take on new responsibilities, or explore leadership opportunities across different restaurant concepts, we believe in supporting your professional growth.
At Back of the House, we're not just looking to fill positions. We're looking to build lasting relationships with hospitality professionals who are passionate about their teams, take pride in their work, and want to grow with us.
Position Objective
The General Manager is the senior on-site leader responsible for the overall performance of the restaurant. This role owns the guest experience, team culture, financial results, and day-to-day operations while ensuring alignment with brand standards and Back of the House Inc. values.
The ideal GM is a hands-on, people-first leader who thrives in fast-paced environments, develops strong leadership teams, and treats their restaurant like their own business.
Position Accountabilities
General Managers are directly accountable for achieving results in these core areas:
- Guest Experience: Consistently deliver exceptional guest experiences and achieve strong guest satisfaction.
- Financial Performance: Deliver results against budgeted sales, labor, and controllable costs while managing flow-through in varying business conditions.
- Hiring and Training: Attract, develop, and retain high performing team members and future leaders who reflect the values and standards of the brand.
- Leadership & Culture: Lead with passion, presence, and accountability. Model energetic, hospitality driven floor presence. Set clear expectations and hold managers and team accountable to brand and company standards. Foster positive and inclusive performance-oriented culture.
- Guest Experience: Maintain high standards for food quality, service execution, cleanliness, and hospitality. Review guest feedback and operational data to identify trends and drive improvement.
- Operations: Manage day-to-day restaurant execution across FOH and BOH. Ensure food safety, sanitation, and health department compliance at all times. Maintain inventory, equipment, and facilities standards.
- Team Development: Hire, train, coach, and mentor managers and hourly team members. Build leadership bench strength through structured development and succession planning.
- Administrative and Compliance: Oversee scheduling, payroll, invoices, and administrative tasks. Ensure compliance with labor laws, safety requirements, and company policies. Partner with Human Resource on employee matters.
- Financial Awareness: Operate within approved budgets and labor targets. Review P&L statements regularly and understand key performance drivers.
- 3-5 years of General Manager experience in restaurant, hospitality, or a comparable service driven environment.
- Proven success leading full restaurant operations, including guest experience, team development, and financial performance.
- demonstrate ability to manage labor, food cost, controllable costs and P&L performance.
- Experience hiring, training, and developing managers and hourly team members, with a track record of building strong leadership pipelines.
- Food safety and RBS certification are required
- If not currently certified, employee must complete certifications within 30 days of hire
- Harassment Prevention Training
The ideal candidate must be able to perform all physical requirements of the role, with or without reasonable accommodation, including:
Must be able to remain in a stationary position 80% of the time.
You will be required to frequently lift and move boxes, tables, umbrellas, chairs, and other items weighing up to 50 lbs. for various needs of the restaurant.
All locations have patios, and it is required that you work in outdoor weather conditions to take care of guests and maintain the patio area.
You may be exposed to hot kitchen areas and walk-in refrigerators or freezers
Compensation & Benefits
- Competitive Salary/Pay aligned with role and experience
- 401 (k) Retirement Savings Plan
- Supplemental phone allowance
- Dining Privileges at 9 of San Francisco's Best Restaurants
- $1,000 Manager Referral Bonus (Applies to all 15 Restaurants in the group!)
- We cover 100% of Health Insurance & Dental for this position
- Employee portal for paystubs, W-2, and benefit access
- Transportation and commuter benefits
- Group gym membership rates
- Career development opportunities
- On-Demand Pay
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.