Medical Records Virtual Assistant at Avrek Law Firm · Manila

We are seeking a highly organized and detail-oriented Medical Records Virtual Assistant to support our CA-based Personal Injury law firm. This position is responsible for requesting, tracking, obtaining, organizing, and maintaining clients’ medical records and billing records from healthcare providers.

The ideal candidate is comfortable communicating with medical offices, insurance companies, and third-party record providers, and can consistently follow established procedures while managing a high volume of requests.

Responsibilities:

• Request medical records, medical bills, itemized statements, and other relevant documentation from healthcare providers.
• Submit medical record requests via phone, fax, email, online portals, and other approved methods.
• Follow up with providers on outstanding or delayed requests.
• Identify missing records, bills, treatment dates, or providers and follow up accordingly.
• Review records to ensure they belong to the correct client and date of treatment.
• Download, save, rename, and organize medical records according to firm procedures.
• Communicate with medical providers regarding request status, fees, authorizations, and outstanding documentation.
• Coordinate with Case Managers and other team members regarding outstanding medical records and bills.
• Maintain confidentiality of sensitive client and medical information.
• Perform other administrative and records-related duties as assigned.

Qualifications:

• Previous experience with medical records in a personal injury law firm is required.
• Experience working with CA healthcare providers strongly preferred.
• Strong written and verbal English communication skills.
• Ability to make professional phone calls to U.S. medical offices.
• Comfortable working with multiple online portals and software systems.
• Strong follow-up skills and ability to manage multiple outstanding requests.
• Ability to accurately document activity and maintain detailed records.
• Comfortable working in a fast-paced, high-volume environment.
• Ability to work independently while following established processes and procedures.