Cargo Operations Supervisor at Avflight in Rochester, NY

Key Responsibilities:

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Supervise and manage a team of air cargo staff, ensuring proper training, performance monitoring, and adherence to safety protocols.

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Oversee the loading, unloading, and storage of cargo to ensure efficient operations and minimize damage.

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Monitor inventory levels and coordinate the tracking and documentation of all cargo shipments.

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Ensure compliance with all internal and airline specific procedures.

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Assist in developing training materials for all aspects of the cargo operation, including warehouse handling, documentation handling, dangerous goods, specials, screening and

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Ensure timely availability and receipt of cargo.

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Address and resolve any operational issues or delays in a timely and professional manner.

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Maintain accurate records of cargo shipments, operational reports, and any incidents.

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Implement and monitor quality control measures to maintain a high standard of service.

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Ensure the department meets performance targets and KPIs, including on-time performance and customer satisfaction.

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Provide leadership and guidance to ensure smooth coordination between the handling and documentation teams

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Oversee and sure timely and proper maintenance of building and office infrastructure as well as GSE (e.g. Forklifts, Tugs, Main deck Loaders etc...)

Qualifications:

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Proven experience in air cargo operations or logistics, with at least 2 years in a supervisory role.

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Strong understanding of air cargo industry regulations, safety protocols, and customs procedures.

• Excellent leadership and team management skills.

• Strong communication and interpersonal skills, with the ability to work effectively with

customers, vendors, and team members.

• Ability to analyze and solve operational problems in a fast-paced environment.

• Proficiency in cargo management software and Microsoft Office Suite.

• Detail-oriented with a commitment to maintaining high operational standards.

• Ability to work flexible hours, including weekends and holidays if required.

• Must have valid driver’s license

• Must pass security threat assessment

• Must have authorization to work in the United States of America

• Must pass airline required trainings

Preferred Qualifications:

• High School diploma or GED equivalent; bachelor's degree preferred

• Certification in air cargo handling (e.g., IATA Dangerous Goods Regulations, Cargo Handling,

Forklift License, or similar).

• Knowledge of customs procedures (e.g. ACE, ICS2).

Working Conditions:

• Work environment may include exposure to noisy and physically demanding conditions

including potential extreme weather conditions.

• Position is on-site at DTW Metro Airport (80%) and at Avflight Corporate offices in Ann Arbor

(20%). Occasional travel up to 50% of the time may be required.

EEO/ADA

Apply at avflight.com