Front Desk Manager at Auro Hotels in Charleston, SC

FRONT DESK MANAGER Residence Inn Charleston Riverview is seeking a dynamic Front Desk Manager. Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more.  The purpose of a Front Desk Manager is to assure the overall success of the hotel by meeting or exceeding the guest expectation for service. The Front Desk Manager position is a PM position, 3pm to 11pm on the front desk to ensure delivery of exceptional guest service.  Essential Job Functions • Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation • Prepares work schedules in accordance with forecasted occupancy • Supervises day to day activities of front desk, bell, and van drivers’ staff • Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports • Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork • Coordinates staffing and payroll to conform with productivity and budgetary standards • Prepares payroll and schedules are required; monitors actual vs. budget payroll activities • Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis • Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc • Participates in daily Yield Management Meetings • Insures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area • Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter • Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget) • Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required • Complies with Company Standards of Service as outlined for AURO Hotels. • Projects a favorable image of AURO Hotels to the public at all times. • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. • Treats guests, vendors, customers and co-workers with professionalism and respect at all times. • Completes Departmental, AURO Hotels and Brand standards training as assigned. • Maintains a clean and neat appearance at all times. • Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. • Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time. Experience/Education College degree in Hotel Administration; 2-3 years hotel management/supervisory experience or equivalent combination of education and experience. Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.