Aureon→
End Point Specialist II at Aureon in West Burlington, IA
Skills
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Monitor and respond quickly and effectively to requests received through the IT helpdesk.
Troubleshoot and resolve a variety of endpoint-related issues, including computer hardware, software, email, network connectivity, and peripheral equipment problems; perform repairs, corrections, and escalations as required.
Create clear documentation of issues in the IT ticketing system.
Escalate tickets and issues to administrators as needed.
Preform administration of the enterprise asset management system.
Create and maintain detailed documentation of routine procedures.
Assist with onboarding of new users.
Manage PC setups and deployments for new employees using standard hardware, images, and software. Install, assemble, and configure computers and monitors; pull cables; and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
Adheres to and promotes IT policies and procedures.
Research innovative technologies and make recommendations to improve workflows and business processes.
Assist with audits of IT licensed software.
Works with IT-related projects assigned by supervisor.
Performs other duties as assigned.
EDUCATION, TRAINING, AND EXPERIENCE:
Required
Bachelor’s degree, or a combination of three years of current education and experience in an IT-related field.
One year of experience in support in an IT support role.
Experience supporting Microsoft Windows operating systems in a networked enterprise environment.
Microsoft Office Software.
Helpdesk Experience.
Preferred
Associate's degree or working towards bachelor's degree in MIS, or related field.
CompTIA A+ Certification.
Windows Server OS Fundamentals
Experience with Microsoft Active Directory.
Mobile Device administration.
REQUIRED SKILLS:
Strong interpersonal, written, and oral communications skills to establish and maintain effective relationships with clients, employees, vendors, and business partners in a professional, prompt, and courteous manner.
Ability to relate highly technical information in a clear and easily understood manner to non-technical personnel.
Proven analytical and problem-solving skills.
Strong attention to detail and accuracy.
Ability to move easily between work priorities and tasks to meet deadlines.
Demonstrated project management skills.
Utilizes work experience and independent judgment to plan and carry out goals.
TOOLS, EQUIPMENT, AND SOFTWARE:
Microsoft Windows OS (Multiple)
Microsoft Office Suite
Microsoft Windows Server (Multiple)
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
Primarily indoor work in an office environment requiring extended periods of sitting.
Frequent use of manual dexterity and visual focus while working at a computer screen.
Occasional bending, carrying, squatting, twisting and lifting upto 50 pounds independently.