Onsite Service Technician - Olive… at Atlas Copco… · Location…

Your Role

Join us as an Onsite Service Engineer where your technical expertise plays an essential role in supporting customer manufacturing environments. You will be stationed at a customer site located in Memphis, TN / Olive Branch, MS, acting as the primary technical support professional for Desoutter’s advanced assembly and tightening technology.

Your hands-on technical skills will enable you to efficiently troubleshoot and resolve equipment issues, ensuring seamless production workflows. By combining your practical experience with Desoutter’s industry-leading solutions, you will be a key contributor to maximizing product reliability and customer satisfaction.

Your day-to-day

Daily Responsibilities Include:

• Diagnosing, troubleshooting, repairing, and calibrating sophisticated Desoutter assembly and tightening systems to maintain peak equipment performance and minimize downtime.
• Providing expert onsite technical support promptly to resolve urgent production line challenges within a dynamic, fast-paced manufacturing setting.
• Conducting scheduled preventive maintenance and diligently managing calibration activities to uphold compliance and equipment standards.
• Developing trusted partnerships with customer teams by delivering exceptional service and clear technical guidance, fostering lasting relationships.
• Utilizing equipment and service data analytics to proactively identify areas for improvement and contribute to continuous operational enhancements.

Your skills and experience

• Educational Background: An Associate’s or Bachelor’s degree in Engineering, Mechatronics, Automation, Information Technology, or equivalent technical discipline is preferred; candidates with substantial relevant experience are encouraged to apply.
• Technical Expertise: At least 5 years of hands-on experience in troubleshooting, maintaining, calibrating, or repairing industrial equipment, including mechanical, electrical, and software-integrated systems.
• Problem-Solving: Strong analytical skills with the ability to independently utilize diagnostic tools, technical knowledge bases, and innovative solutions to resolve complex issues efficiently.
• Communication Skills: Exceptional interpersonal and customer service abilities, capable of building rapport and delivering clear, effective training and technical advice to diverse audiences.
• Industry Knowledge: Familiarity with industrial assembly tools, torque applications, tightening systems, and calibration procedures is highly desirable.
• Flexibility: Willingness to work beyond standard business hours and travel regularly across the United States, Canada, and occasionally Mexico, to meet customer and company needs.

We strongly encourage applicants from all backgrounds and experiences to apply, believing that diverse perspectives strengthen our team and drive innovation.

Your compensation and benefits

At Desoutter Industrial Tools, we are committed to offering a transparent and equitable compensation structure tailored to the responsibilities and expertise the role demands. Our compensation benchmarks reflect local market standards and are competitive to attract and retain top talent.

Beyond financial rewards, we invest in providing a meaningful and supportive career path with opportunities for continuous growth, professional development, and skill enhancement. Our inclusive environment fosters trust and collaboration, encouraging employees to thrive and make impactful contributions through their work.

Your job location

• Primary Work Location: This role is based onsite at a customer's manufacturing facility in the Memphis, TN / Olive Branch, MS area, ensuring close collaboration with client operations.
• Travel Requirements: Occasional travel may be required to attend specialized training sessions, business meetings, or temporary assignments at other customer sites. All travel expenses are covered by the company, ensuring you can focus on your professional tasks.

Please note Local Terms and Conditions will apply.

Why it is great to work with us

Your career development at Desoutter is driven by your expertise, curiosity, and the collaborative spirit of our workforce. In the role of Onsite Service Technician, you will engage directly with customers, gaining valuable insights into the real-world application of cutting-edge technology.Each service experience enhances your skills, fosters knowledge-sharing among peers, and presents continuous learning opportunities. We emphasize a culture of continual growth and innovation, encouraging employees to test ideas and apply new knowledge to enhance service quality.You will have the autonomy to take ownership of your work, supported by leaders who value empowerment and trust. Together, you will make a meaningful difference by ensuring our customers operate confidently with well-maintained equipment.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Tna'sheo Macon

Founded in 1914 Desoutter Industrial Tools is a global leader in electric assembly tools serving a wide range of assembly and manufacturing operations, including Aerospace, Automotive, Light and Heavy Vehicles, Off-Road, General Industry. Desoutter offers a comprehensive range of Solutions (tools, service and projects) to meet the specific demands of local and global customers in over 170 countries. The company designs, develops and delivers innovative quality industrial tool solutions, including air and electric Screwdrivers, Advanced Assembly Tools, Advanced Drilling Units and Torque Measurement.

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