Aftermarket Customer Support Representative at Atlas Copco Group in CA

Your role

CPC Pumps is looking for a talented professional to join our team to fill a replacement vacancy in the role of Aftermarket Customer Support Representative (CSR).

Bring your curiosity to work as our next Aftermarket Customer Support Representative (CSR). You will be part of our Aftermarket team reporting to Inside Sales Lead. In this role, your mission is to assist the inside aftermarket team in reviewing and addressing customer requests for quotations (RFQs) for aftermarket pump parts and also support tracking and expediting needs. You will contribute directly to how we create high‑quality products and solutions for our customers.

Your day-to-day

• Review customer RFQs and work with aftermarket team to generate accurate quotes in a timely manner • Assist aftermarket team in reviewing customer POs and requirements • Work closely with aftermarket team to issue order acknowledgements as approved by management • Coordinate with other departments to update customers on order statuses • Support service technicians with coordination and service parts needs • Communicate to the applicable internal departments any special customer changes or revisions related to aftermarket • Support aftermarket team in providing periodic updates and projections to accounting team & management • Provide necessary paperwork and info to customers and shipping teams to ensure parts that are ready are shipped on time • Support tracking and expediting both internally and externally • Handle entries and updates in our various systems (CPC Portal, SAP, Tracking Sheets, Planning Software, etc.)

Your skills and experience

• Strong verbal and written communication skills • Ability to work on multiple projects at a time • Well organized and able to prioritize tasks • Proven self-starter with strong work ethic, high energy, and positive attitude • Commitment to customer service and ability to work in a team-oriented environment • Motivated, pro-active, team player with excellent interpersonal skills

Education and/or Experience

• University/College Degree in a relevant field is an asset • Minimum 2 years of experience in a similar function is required; manufacturing/industrial environment experience is preferred • Strong proficiency with Microsoft Office software (Excel, Word, Outlook) • Experience with scheduling using Microsoft Projects is an asset • Experience working with SAP environment is an asset

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Physical Demands

• Office environment involves sedentary work with repetitive motion of the wrists, hands, and/or fingers • Ability to work in a fast-paced environment where problems occur and workload is heavy • Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

Work Environment

• Work environment involves working in office settings • Must be aware of and comply with all relevant safety policy and procedures
• Must wear required personal protective equipment (PPE), including safety glasses and CSA-approved safety footwear, while working on the shop floor

CPC Pumps International Inc. is an equal opportunity employer committed to diversity, inclusion, and accessibility. We welcome applications from all qualified individuals. The hiring process may use AI tools to assist with candidate screening and assessment. If contacted for an interview, please inform us of any accommodation that you may require during the hiring process.

We thank all applicants for their interest. Only candidates selected to advance in the hiring process will be contacted.

Your compensation and benefits

At Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.

The actual compensation package will be determined based on objective, gender-neutral criteria, including but not limited to the qualifications, experience, and skills demonstrated during the recruitment process.

Beyond compensation, we believe that a rewarding career is about having opportunities to learn, grow, contribute, and develop in an environment built on trust, collaboration, and continuous improvement. At Atlas Copco Group, we support our people in building long-term careers while making a meaningful impact through their work.

The expected compensation range for this position is $60,000 to $70,000 CAD per year. The final compensation may vary due to factors such as job-related knowledge, skills, and experience. If your qualifications differ from those listed above, the scope of work and final compensation may be different.

Your location

This role requires you to work on-site at our office in Burlington, Ontario, Canada. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Erica Kitteringham

Uniting curious minds Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.