Service Advisor / Service Writer at Atlantic… · Pocomoke…

Summary: Atlantic Tractor is a dealership seeking a Service Advisor/Service Writer to assist the service manager with accurate reporting and customer inquiries. The role involves managing work orders, generating repair quotes, and ensuring customer satisfaction within the service department. Responsibilities: - Fields internal and external customer inquiries to the Service Department - Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced - Updates customer profiles using equipment, hours, or other information from the customer work order - Provides guidance and generates quotes for customer machine repairs - Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met - Works with the Service Manager to identify and execute continuous process improvements - Communicates, enforces and monitors effective service department processes to ensure customer satisfaction - Reviews work orders for completeness and accuracy prior to customer billing prior to Service Manager review - Maintains a clean work area and performs work in a neat and orderly fashion - Follows all safety rules and regulations in performing work assignments - Maintains knowledge of John Deere and competitive products - Complete other duties as assigned by Service Manager Required Qualifications: - Assists the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership - Answers customer inquiries about service work and generates repair quotes - Prepares and manages work orders to ensure technicians have work in front of them - Fields internal and external customer inquiries to the Service Department - Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced - Updates customer profiles using equipment, hours, or other information from the customer work order - Provides guidance and generates quotes for customer machine repairs - Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met - Works with the Service Manager to identify and execute continuous process improvements - Communicates, enforces and monitors effective service department processes to ensure customer satisfaction - Reviews work orders for completeness and accuracy prior to customer billing prior to Service Manager review - Maintains a clean work area and performs work in a neat and orderly fashion - Follows all safety rules and regulations in performing work assignments - Maintains knowledge of John Deere and competitive products - Complete other duties as assigned by Service Manager - High School Diploma, GED or equivalent experience required Preferred Qualifications: - Previous involvement / experience in activities such as sales, service, training or other related work within a mechanical field - Experience with basic computer functions and accounting practices - Experience working cooperatively in a team environment - Excellent Customer Relationship Skills Required Skills: Work order management, Repair quoting, Customer profile updating, Service labor and parts sales, Basic computer functions, Accounting practices, John Deere products, Customer relationship skills