ateebalam pvt ltd
Java Application Support Engineer at ateebalam pvt… · Hyderabad
Job Description
- Java Application Support Engineer (FTE/Contract)
- Experience: 5–7 Years
- Company - LTI Mindtree
- Location: Hyderabad
- Budget: As per Market Standards
- Role Overview
- We are looking for a Java Application Support Engineer to provide L1/L2 production support for enterprise applications. The role involves application monitoring, troubleshooting production issues, incident management, and coordination with technical teams to ensure system availability and smooth application operations.
- Key Responsibilities
Provide L1/L2 production support for Java-based enterprise applications.Monitor application health, logs, alerts, and scheduled processes.Troubleshoot production issues and perform initial Root Cause Analysis (RCA).Handle incidents, problems, and changes using ticketing tools such as ServiceNow.Manage the complete ticket lifecycle, including escalation and stakeholder communication.Support UAT and Production environments, including deployments and configuration changes.Monitor and manage batch jobs and scheduled processes.Coordinate with Development, Infrastructure, and DevOps teams for issue resolution.Maintain SOPs, technical documentation, and knowledge base for recurring issues.Ensure proper application monitoring, reporting, and support processes.Technical SkillsSpring / Spring BootREST APIs / Web ServicesHibernate / ORM FrameworksAzure Data FactoryServiceNow ITSMBasic Linux/UnixCloud & container basics – OpenShift / DockerShell Scripting / Python – Good to HaveCI/CD exposure – JenkinsSSO, AD & CyberArk integrations – Good to HaveViva EngageSplunk / AppDynamics / Dynatrace – Good to HaveKey RequirementsStrong experience in Java application production support.Hands-on experience in L1/L2 support and incident management.Good troubleshooting and problem-solving skills.Ability to work with multiple technical teams and stakeholders.Strong communication and documentation skills.hrtrinexglobal@gmail.com
- Mandatory:
- Core Java / Java / J2EE
- Secondary Skills:
- SQL with Oracle / MySQL
- Support & Monitoring Tools:
- ServiceNow / Jira
- Share CVs at:
Work Location: In person