Director, Student Advocacy and Assistance at ASU Gammage · Location…

Job Profile: Administrative Operations Manager 2

Job Family: Administrative Operations

Time Type: Full time

Max Pay – Depends on experience: $88,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications: Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Salary: $ 88,000.00 per year

Under the leadership of the Dean of Students, the Office of Student Advocacy and Assistance is seeking a highly motivated, student-centered, and dedicated professional to serve as the Director. This role will provide leadership for team members across all campus locations in developing supportive action plans for students who are experiencing circumstances that are or may interfere with their academic success. This position is critical in the direct support of students and ensures they receive appropriate interventions, referrals, follow-up services and monitoring in order to maximize student success. Reporting to the Associate Dean of Students, the Director must strategically lead the efficient and effective delivery of services while balancing the needs of individual students and the community. This position requires evidence of effective leadership and strategic planning skills and a commitment to student success.

Essential Duties:

• Directs, plans and reviews activities and operations of the Student Advocacy and Assistance team to ensure achievement of established objectives and goals consistent with the mission of the University.
• Supervise, hire, train and evaluate assigned staff on multiple campus locations.
• Manage the unit and serve as a resource regarding students of concern and trends within the student population.
• Communicate and implement standard operating procedures for student support processes to ensure consistency throughout Student Advocacy and Assistance university wide.
• Problem solve complex situations; create and implement action plans to support student needs.
• Conduct and assist with the development of long- and short-range goals; participate in strategic planning for the unit.
• Resolve problems and/or issues affecting the unit; direct measures to improve the effectiveness and efficiency of the unit.
• Achieve results that support retention efforts through effective communication and collaborative relationships with various university departments.
• Communicate difficult and sensitive information with relevant parties in a trauma-informed manner.
• Oversee the management of the ASU Student Crisis Fund, which provides emergency funds for students in imminent financial need.
• Oversee the management of the ASU Childcare Subsidy, which provides funding for students with dependents.
• Develop and deliver educational presentations designed to increase awareness of campus and community resources.
• Provide data collection and analysis regarding student support and retention.
• Develop and prepare internal and external administrative reports, documents and process flows.
• Provide recommendations for operational policies and procedures; prepare and update internal manuals.
• Provide non-clinical case management of difficult, complex student situations involving multiple touch points across the university; to include Title IX situations.
• Manage and respond to critical incidents and crisis situations.
• Develop and monitor budgets for assigned areas of responsibility.
• Represent the Dean of Students Office by serving on university committees and workgroups.
• Perform other duties as assigned.
• Serve on an on-call rotation for the Office of the Dean of Students

Desired Qualifications:

• Evidence of a Master's degree in higher education or related field.
• Evidence of progressive leadership in higher education.
• Leadership experience of case management support teams within an institution of higher education.
• Demonstrated knowledge of the needs of underrepresented populations and ability to develop and implement support strategies.
• Experience in work that requires organizational, communication and interpersonal skills.
• Experience in establishing relationships with internal and external partners.
• Experience working collaboratively and build relationships with diverse stakeholders.
• Experience in multitasking in a fast-paced work environment with attention to detail and a self-motivated work style.
• Experience in crisis management and support of students of concern; working with Title IX and VAWA requirements.
• Experience in problem solving and decision making.
• Demonstrated knowledge of data collection and analysis.
• Experience in Maxient case management system

Working Environment:

• Sit or stand for prolonged periods of time
• Work collaboratively across various departments within the University as well as with diverse populations and groups
• Use computers effectively- including inputting, reviewing and retrieving information, extended periods of viewing screen and using mouse and keyboard
• Use critical thinking to make decisions and/or analyze data
• Walk throughout campus for meetings or events, regardless of the weather
• Work collaboratively to achieve objectives
• May require travel to multiple campuses; shuttle or personal vehicle

Department Statement:

Driving Requirement: Driving is not required for this position.

Location: Campus: Tempe

Funding: No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on. https://www.myworkday.com/asu/d/inst/1$9925/9925$24268.htmld

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

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In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.