IT Administrator II at Astound in Concord, CA

IT ADMINISTRATOR II Location: CA- Concord Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.  We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the The IT Administrator II is responsible for maintaining the security, integrity, and performance of internal systems, servers, and technology infrastructure that support daily business operations across multiple office locations. This role provides advanced technical support to end users, troubleshooting and resolving a wide range of hardware, software, network, and system-related issues. The position ensures reliable IT operations, safeguards critical business systems, and delivers responsive customer-focused support while contributing to the implementation and maintenance of technology solutions that enhance organizational efficiency and productivity. • Monitor and Resolve incoming ServiceDesk Support Issues • Provide training on supported platforms  • Perform Move/Add/Changes as required • Administration of Active Directory, DHCP, DNS, Terminal Services • Administration of Internal Security Systems • Involvement in Automation and Deployment solutions • Hardware/Software upgrades, hardware repairs • Citrix Administration - Troubleshooting issues within system as well as individual computers • Documentation and standardization of existing infrastructure • IT Network Elements and troubleshooting processes • Tier 1 Escalation - Resolve ticket escalated from Tier 1 administrators • Gather information for Tier 3 – System Administrators before escalating • Other duties as assigned or required What You Bring to the Table: • 1-3 years of service desk or technical support experience • Previous experience with Windows Server • Self-motivated to identify issues and develop appropriate resolution • A desire to learn and the ability to stay knowledgeable in new and changing technology • Ability to effectively communicate both written and verbally • Ability to work independently with little or no supervision • Ability to lift up to and including 50lbs, climb ladders, and work in confined spaces Education:   • High school diploma or equivalent We're Proud to Offer a Comprehensive Benefits Package Including: • 401k retirement plan, with employer match • Insurance options including: medical, dental, vision, life and STD insurance • Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization • Floating Holiday: 40 hours per year • Paid Holidays: 7 days per year • Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws • Tuition reimbursement program • Employee discount program *Benefits listed above are for regular full-time position Base Compensation: The base compensation range for this position is $26.00 - $32.75/hr, plus opportunities for benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. Our Mission Statement: • Take care of our customers • Take care of each other • Do what we say we are going to do • Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.  Discrimination of any kind has no place here.  We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf