CMA Portfolio Community Association Manager at Associa · Birmingham

Position Purpose: To work with the Board of Directors (BOD) to provide guidance and improve the overall quality of living in Homeowners Associations (HOA) and Condominium Associations. Property managers serve as the liaison and expert between the BOD, homeowners, committees, and vendors. This role is to represent the values, goals, and strategies of CMA at all times.

Nature and Scope:

• Interact directly with Board of Directors, homeowners, and vendors.
• Helps uphold the covenants and standards set in an association.
• Work with your respective Division Manager, Administrative Assistant, and Accountants to accomplish tasks for associations.

Major Tasks and Responsibilities:

• Provide exemplary customer service to clients and other CMA employees.
• Creating draft budgets.
• Monitor budgets and expenses on behalf of clients.
• Create and manage weekly or bi-weekly action item status to the Board monthly.
• Attends set meeting schedule per the client’s contract and monthly divisional meeting.
• Compile letters, newsletters, management reports, and board packets
• Receives service requests for repairs or maintenance of property and reports issues to the Board of Directors in a timely manner.
• Visits property per contract to include violation drive, amenity check, performance of client’s contractors, etc.
• Arranges for prompt and satisfactory responses to emergency service requests.
• Supervises contractors providing reoccurring services and monitors specific contractor performance to ensure substantial compliance with contract specifications.
• Checks emails and voicemails each business day. Responds to voicemails within 24 hours and emails within 48 hours.
• Maintain consistent office hours as designated by CMA policies and procedures with the guidance of the Division Manager.
• Serves as liaison between CMA and the Board of Directors, homeowners, service providers, and/or contractors.
• When applicable, documents the performance of direct reports throughout the year and conducts thoughtful, constructive performance evaluations annually/including disciplinary actions with the direction from Human Resources.

Environmental Job Requirements:

• Primarily located in a comfortable indoor area but will require some time spent outside inspecting and visiting properties
• Demands accuracy
• May be involved in difficult situations

Minimum Qualifications:

• Must have/maintain an active Community Association Management (CAM) License or an active Georgia Real Estate License or obtain it before date of hire.
• Must pass a background check
• Preferred skills in Vantaca HOA Accounting software & Strongroom AP System

Compensation: To be determined based on experience.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off, paid holidays
• Vision insurance

Schedule: Monday to Friday, Occasional Weekends may be required

Work Location: Hybrid; After a satisfactory 90-day evaluation hybrid/remote work may be possible depending on the discretion of your supervisor and/or needs of the department.

Dress Attire: Business Casual per CMA Dress Code