Business Process Optimization Analyst at Ascot Group · Brookside…

Job Summary: The Business Process Optimization Analyst supports operational transformation, process improvement, and operating model initiatives across Ascot Operations. The role analyzes how work is performed across internal teams and BPO partners; documents current-state and future-state workflows; defines process ownership, controls, handoffs, and governance; and helps implement standardized, sustainable ways of working. The analyst will play a key role in supporting the EXL operating model transition while helping drive standardization, automation, documentation quality, and process excellence across the organization. This role will be an in-office position with a hybrid schedule.

This is an opportunity to join Ascot Group - one of the world’s preeminent specialty risk underwriting organizations.

Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we’re bound by a common mission and purpose. Our greatest strength is a talented team who flourish in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way, The Ascot Way.

The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our Client Centric, Risk Centric and Technology Centric strategies

Built to be resilient, Ascot offers clients leading financial security while delivering bespoke products and world class service — both pre- and post-claims. Ascot exists to solve for our clients’ brightest tomorrow, through agility, collaboration, resilience, and discipline.

Ascot is embedding artificial intelligence (AI) and automation across the organisation to enhance decision‑making, efficiency, and quality of outcomes. In this role, you will be expected to work confidently alongside AI‑enabled tools, apply sound judgment when interpreting insights, and adapt as technology continues to evolve. We value curiosity, critical thinking, and a willingness to embrace change as part of how we work.

Job Summary:

The Business Process Optimization Analyst supports operational transformation, process improvement, and operating model initiatives across Ascot Operations. The role analyzes how work is performed across internal teams and BPO partners; documents current-state and future-state workflows; defines process ownership, controls, handoffs, and governance; and helps implement standardized, sustainable ways of working. The analyst will play a key role in supporting the EXL operating model transition while helping drive standardization, automation, documentation quality, and process excellence across the organization. This role will be an in-office position with a hybrid schedule.

Responsibilities:

• Document current-state and future-state processes; develop and maintain process maps and SOPs; identify root causes, gaps, risks, duplication, and improvement opportunities.
• Support process standardization by identifying variations, documenting common procedures, and helping implement consistent ways of working across internal teams and strategic partners.
• Coordinate vendor governance activities, including training, documentation, access, performance tracking, and continuous improvement.
• Support the stabilization and optimization of transition activities involving strategic service partners (BPO).
• Assist with operational readiness, process adoption, and continuous improvement as new operating models, systems, lines of business, and capabilities are implemented.
• Help establish and maintain process governance, documentation standards, controls, ownership, escalation paths, and reporting across internal operations and strategic partners.
• Coordinate cross-functional process impacts, document risks and dependencies, and develop solution options with guidance from senior stakeholders.
• Analyze process performance and recommend opportunities for standardization, automation, AI enablement, and workflow modernization; lead defined initiatives with appropriate direction and support.
• Support enterprise process redesign and operational transformation through analysis, facilitation, implementation planning, and outcome tracking.
• Perform other duties as assigned.
• Demonstrate The Ascot Way by collaborating across teams, embracing inclusivity, and demonstrating accountability while helping build an engaged, high-performing culture.

Requirements:

• 3 -5 years’ experience in insurance or financial services experience preferred; experience working with operational processes and cross-functional teams is helpful
• Bachelor’s degree in Business, Operations, Finance, Insurance or a related field or equivalent experience required
• Prior experience with experience in process analysis, process improvement, operational excellence, operating model design, BPO operations, or transformation, including direct experience facilitating process discovery and producing process maps, SOPs, work instructions, and governance artifacts
• Strong Excel, PowerPoint, SharePoint, process mapping, documentation, and data analysis skills. Experience with Visio, Lucidchart, Power Automate, or similar tools is a plus
• Strong written and verbal communication, process facilitation, workshop leadership, stakeholder coordination, structured problem solving, attention to detail, organization, and follow-through
• Ability to work directly with operational teams and BPO partners to convert process knowledge into clear, controlled, and usable documentation

**This role can be filled at a different level, depending on experience.**

Compensation

Actual base pay could vary and may be above or below the listed range based on factors including but not limited to experience, subject matter expertise, and skills. The base pay is just one component of Ascot’s total compensation package for employees. Other rewards may include an annual cash bonus and other forms of discretionary compensation awarded by the Company.

The annualized base pay range for this role is: $70,000 - $80,000

Company Benefits

The Company provides a competitive benefits package that includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Life Insurance, AD&D, Work/Life Resources (including Employee Assistance Program), and more
• Leave Benefits: Paid holidays, annual Paid Time Off (includes paid state /local paid leave where required), Short-term Disability, Long-term Disability, Other leaves (e.g., Bereavement, FMLA, Adoption, Maternity, Military, Primary & Non-Primary Caregiver)
• Retirement Benefits: Contributory Savings Plan (401k)

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