Property Manager - APX at Asana Partners in Boston, MA

Description

Asana Partners is a retail real estate investment firm creating value in vibrant neighborhoods by leveraging vertically integrated capabilities and retail expertise. With more than $9 billion of neighborhood assets under management, the firm is active in growth markets throughout the United States and is driven to make a positive impact within communities.

Our distinctive company culture is the key to our success. We recruit high-performing, ambitious individuals who are entrepreneurial and eager to maximize their potential in a team environment. We value relationship building – both internally and externally – and view it as the foundation for creating value for our neighborhoods and generating strong results for our investors. Asana Partners is known for our proven, strategic approach; our sophisticated, collaborative team; and our high-quality portfolio. We were founded to be a firm that would provide career-long opportunities for our people and a long-term partner for our investors.

Asana Partners is building an in-house property management capability to operate our portfolio directly. This team will be directly aligned with our investment management business, pairing institutional operating discipline with a hospitality-driven approach to tenant experience and modern, technology-enabled workflows. This is a rare opportunity to make an impact on a new operating platform and grow together as it scales.

For additional information, visit www.asanapartners.com or follow @asanapartners.

The Property Manager serves as the on-site and portfolio-level leader responsible for delivering an exceptional tenant experience, driving financial performance, and executing operational excellence across assigned assets. This role combines a hospitality-first mindset with strong financial ownership, disciplined operations, and technology-enabled execution. The Property Manager is not simply managing buildings; they are curating high-performing environments where tenants thrive and assets outperform.

• Tenants view you as a trusted partner, not just a service provider
• Assets consistently meet or exceed financial and operational targets
• Issues are anticipated and resolved proactively
• Vendors operate as accountable, high-performing partners
• Ownership receives clear, timely, and actionable performance insights

Tenant Experience & Hospitality

• Serve as the day-to-day relationship manager for tenants at each portfolio property
• Deliver a tailored hospitality experience aligned with each asset
• Proactively engage tenants through regular communication and community-building initiatives
• Lead tenant issue resolution with urgency, ownership, and follow-through Financial Performance & Asset Execution

Financial Performance and Asset Execution

• Own budget-to-actual performance, including variance analysis and corrective action planning
• Partner with Asset Management to execute business plans
• Oversee accounts receivable, CAM management, recoveries, and expense control
• Drive NOI growth through operational efficiencies and strategic vendor management Operations & Vendor Management

Operations and Vendor Management

• Execute Asana Partners operating standards across maintenance, engineering, janitorial, landscaping, and life safety
• Manage vendors as performance-based partners
• Ensure vendor compliance, COIs, and service standards are consistently met
• Oversee capital projects, tenant improvements, and property upgrades

Technology & Data-Driven Management

• Leverage Asana Partners technology platforms (e.g., Yardi Voyager, Cove, AI tools) to monitor performance and operations
• Ensure data accuracy, reporting transparency, and real-time visibility
• Use analytics and dashboards to drive proactive decision-making
• Adopt AI-enabled tools to improve responsiveness and efficiency

Leadership & Team Coordination

• Lead and coordinate property teams, including assistants, engineers, and third-party partners
• Establish clear expectations around urgency, accountability, and service quality
• Foster a culture of collaboration, hospitality, ownership, accountability, and intellectual curiosity that embraces continuous improvement and challenges conventional thinking
• Support hiring, training, and development aligned with Asana Partners’ standards

Risk Management & Compliance

• Ensure compliance with life safety, regulatory, and lease requirements
• Lead incident response, reporting, and risk mitigation efforts
• Maintain thorough and accurate documentation across all operations

Requirements

• 3–7+ years of commercial property management experience
• Retail and/or mixed-use experience strongly preferred
• Proven ability to manage budgets, vendors, and tenant relationships
• Hospitality background or experience strongly valued

Skills & Attributes

• Hospitality-driven mindset with acute attention to detail
• Solid financial and analytical capabilities
• Excellent communication and relationship management skills
• Tech-forward and adaptable to new tools and systems
• Passion for quality and excellence
• Ability to collaborate with people across multiple disciplines and markets
• Strong organizational and process skills to navigate multiple competing priorities and teams
• Strong work ethic, self-motivated, and capable of effective independent judgment

Preferred

• Experience with Yardi or similar property management platforms
• Exposure to high-touch retail or experiential environments
• Experience in high-growth or evolving platforms