Regional Manager - Affordable Housing at Artisan… · Chicago

Who We Are

ARTISAN is a growing multifamily investment and property management company focused on creating communities where people are proud to live and work. We own and operate apartment communities across the Midwest and are known for our strong operational standards, collaborative culture, and people-first mindset.

We’re a team of driven, approachable professionals who move quickly, communicate openly, and support one another. We take our work seriously, but we believe work should still be enjoyable. At ARTISAN, you’ll find a culture that values accountability and results, encourages learning and growth, and appreciates a good laugh along the way.

We move fast and keep things organized, adaptable, and steady. We trust our people, give them room to take ownership, and believe the best ideas can come from anywhere. If you enjoy working with smart, supportive teammates in a role where your contributions truly matter, you’ll feel right at home at ARTISAN.

Core Values in Action

At ARTISAN, our team members are guided by five Core Values that define how we work and serve our communities.

• Empowerment: We provide clear direction, share knowledge, and support one another so every team member has the confidence and tools to succeed.
• Integrity: We lead with consistency, accountability, and professionalism, upholding ARTISAN’s standards, policies, and commitments in everything we do.
• Compassion: You approach residents and team members with empathy and respect, recognizing the challenges that transitions can bring and supporting others with patience and understanding.
• Stewardship: We take pride in protecting ARTISAN’s assets, reputation, and resources through thoughtful decisions, strong performance, and attention to detail.
• Community: We build trust, collaborate openly, and create a sense of belonging — fostering a culture where people feel connected, supported, and proud to be part of ARTISAN.

Summary of Position

The Regional Manager supports and executes ARTISAN company strategies related to property management operations by directing the team members on the assigned portfolio of properties, and by implementing the policies, procedures, and practices that enable each property to meet and exceed budgeted financial goals and achieve operational performance objectives for our stakeholders.

Principal Accountabilities

• Conduct all business in accordance with ARTISAN policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.

• Develops the annual budgets for the assigned portfolio and/or oversees attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and resolving gaps in the financial portfolio.

• Manages the financial and operational performance of the assigned portfolio; identifies and investigates indicators of performance deficiencies or opportunities and guides the development of appropriate action plan that correct deficiencies or maximize opportunities to ensure the portfolio meets stated goals and objectives.

• Oversees adequate staffing and provides leadership to the team of community managers by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices.

• Reviews, analyzes, and interprets market data to identify emerging trends that may impact the performance of the portfolio, and works with the community managers and others to develop and implement market plans that drive occupancy and revenue growth.

• Ensures that the appearance and physical aspects of the properties meet the established standards through routine site and safety inspections and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.

• Coordinates work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between project team members.

• Ensures that all property operations in portfolio are in adherence and compliance with governing business documents (including but not limited to closing documents, Property Management Agreements, or governing programs).

• Utilizes property management software, word processing, spreadsheet, and database management applications to complete and produce required reports and other employment documents.

• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, researching and/or subscribing to the internet or other professional publications, or utilizing other appropriate method(s) to obtain business and professional information.

• Ensure all affordable housing properties comply with applicable federal, state, and local regulations, including Low-Income Housing Tax Credit (LIHTC), Section 8, project based vouchers and HUD program requirements.

• Train and support on-site teams on HUD housing compliance processes, including eligibility requirements, income certifications, recertifications, and leasing procedures.

• Oversee the preparation and processing of all required compliance documentation, including resident file reviews, monthly operating reviews (MORs), income certifications, and recertifications.

• Conduct internal audits of affordable property files to ensure accuracy and adherence to compliance standards.

• Prepare for and oversee compliance audits and inspections from regulatory agencies and investors.

• Ensure timely and accurate submission of all required annual compliance reporting, including reporting for LIHTC, HUD, and other affordable housing programs.

Requirements

• Bachelor's degree in business, finance, marketing, or related field from an accredited institution is preferred.

• Two or more years experience working on HUD properties.

• Two or more years supervisory experience in residential operations and two or more years of multi-site property management.

• Demonstrates leadership and management skills.

• Ability to work in a team-oriented environment.

• Commitment to a positive culture.

• Possesses professional written and verbal communications skills.

• Demonstrates strong attention to detail.

• Industry designations (CPM, CAPS, CAM, etc.) strongly preferred.

• Computer proficiency, including MS Office: Word, Excel, and Outlook.

• A valid driver’s license and reliable transportation are required for this role.

• Realpage experience preferred.