In the role of a Team Manager you will be responsible for leading a team within the SA Operations, providing strategic direction, ensuring the business delivers on the KPIs and service standards are met within their team. The role is responsible for leading the success of the individual team members through providing support and feedback.

• Manage day to day operations of the team ensuring compliance whilst maintaining high client service standards
• Build and maintain strong Client relationships and identify viable solutions to contribute to ensuring high levels of client satisfaction
• Identify any skill and knowledge gaps in business unit service provision and work with Direct Manager to develop strategies and processes to ensure services meet business and client requirements
• Observe and monitor processes (workflow process and work instructions), team performance trends and identify improvement opportunities or take remedial action to resolve issues identified
• Support the achievement of our target remuneration in regards to performance measures through improving claims management outcomes, ensuring alignment to KPI Measures
• Provide effective coaching and feedback to staff on technical and performance related issues
• Work with Branch Managers to identify skills and knowledge gaps and assist with the up-skilling of the team

• Workers Compensation or Return to Work Industry Experience
• Previous experience managing & developing teams
• Knowledge of general business and administrative practices and managing cost effective business activities
• Experience of finance and resource management to achieve the financial results for their business unit.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)