Account Rep - Experienced at ARS National Services in Jacksonville, FL

Account Rep - Experienced

Remote — Anywhere in Florida | Full-Time | Weekends Off | Monthly Bonus

Class starts Tuesday, December 8, 2026. You must live in Florida.

Experienced in third-party collections? You already know the job. Now get the setup to match: work from home, a set schedule with weekends off, full benefits, and a monthly bonus that rewards your results.

What Experienced Collectors Earn Here

We’d rather show you real numbers than say “competitive pay.”

• First 6 months: average $4,000+/month total pay (base + bonus), about $23/hour
• At 1 year: average $4,500+/month, about $26/hour
• Starting base: $19/hour, based on your collections experience

These are historical averages, not a guarantee. Pay depends on your performance.

Why Collectors Make the Move to ARS

• A schedule that doesn’t change on you: Monday–Friday, 9AM–6PM, plus two evening shifts a week (12PM–9PM). You’ll know it weeks ahead, with no weekends.
• Holidays off, and paid: We’re closed on holidays including Thanksgiving, Black Friday, Christmas and the Fourth of July, and you’re paid for them right away.
• Work from anywhere in Florida: No commute, and we supply your computer equipment.
• A compliance-first collection agency: We take FDCPA, Regulation F and the FCCPA seriously. You get clear guidance and support, so you can focus on resolving accounts the right way.
• Paid training: You’ll learn our systems, clients and processes.

The Benefits

• Health: medical, dental and vision insurance, HSA and FSA, and free confidential counseling through our employee assistance program.
• Financial security: 401(k), company-paid life and AD&D insurance, and disability insurance.
• Time off: 8 paid holidays, plus paid vacation and sick time (16 days a year for your first 3 years).
• Also: referral bonuses when you bring good people with you.

What You’ll Do

• Handle high-volume inbound and outbound calls on consumer accounts, including dialer calls.
• Assess each consumer’s situation and negotiate settlements and payment arrangements.
• Document every conversation accurately.
• Follow the consumer-protection rules which govern our work.
• Work on camera for your entire shift.

What We’re Looking For

• A minimum of 2 years of debt collections experience. Third-party collections experience is strongly preferred.
• A proven track record of hitting collection goals, with strong negotiation skills to secure settlements and payment arrangements
• Working knowledge of FDCPA and Regulation F.
• Brings empathy and professionalism to every call, including the challenging ones.
• High school diploma or GED.
• Reliable high-speed internet and a quiet, private workspace.
• Must live in Florida.
• Fluent in Spanish? That’s a plus!

Click “Apply Now” to join ARS and be part of a team that values integrity, commitment and growth.

DISCLAIMER: ARS is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on race, religious creed (which includes religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, and related conditions), gender, gender identity, gender expression, age, sexual orientation, military or veteran status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. All such discrimination is unlawful.

ARS National Services. Be MORE.