Position:

Operations Account Specialist

Job Description:

Why You'll Love This Role:

Strong businesses are built on strong support teams. At Arrow, our Business Support professionals help drive operational excellence by connecting people, improving processes, and enabling collaboration across our global organization.

Whether you're supporting business operations, coordinating projects, or helping teams work more efficiently, you'll contribute to continuous improvement, deliver exceptional service, and help build a more agile, connected, and innovative business.

What You'll Do:

• Owns operational performance to Operations Account Manager for Tier 1 & 2 accounts OR owns operation performance directly for Tier 3 & 4 accounts.
• Understands assigned customer contract requirements for SLA and adherence
• Manages end to end customer backlog process and all actions required to ensure orders are moving through system
• Promise Date and Alert Manage in Open Backlog
• Communicates status, issues, and risks for all owned processes to Operations Account Managers or directly to customer and on calls
• Manage customer price book and quoting process through coordination with cross functional teams
• Config Sheet enhancement and process
• Work cross functionally with order management team to ensure all questions are answered and issues are resolved regarding order processing
• Collaborates cross functionally with other operations and sales team members as needed for customer support and engagement
• Owns logging and resolving IT tickets for backlog management processes and supports order management with their ticket escalations
• Actions daily shipping end-of-night reports
• Understands and targets customer types and differences, including Original Equipment Manufacturers (OEM) and Independent Software Vendors (ISV)
• Stays up to date on system enhancements, training, and new capabilities from Business Transformation and IT.

What We're Looking For:

• 2-3 years of experience in similar roles, providing support to customers or sales teams.

• A senior level support.

• Works independently; receives minimal guidance.

• Excellent verbal and written communication skills; must be fluent in English.

• Intermediate knowledge of Microsoft Excel.

• Acts as an informal resource for colleagues.

• Identifies and resolves key issues and patterns from partial/conflicting data.

• Takes a broad perspective to problems and spots new, less obvious solutions.

Preferred Qualifications:

• Oracle ERP.

What's In It For You

At Arrow, we're committed to helping our employees thrive, both at work and beyond. Along with competitive compensation, we offer a range of benefits that support your health, financial well-being, work-life balance, and professional growth. Your benefits may include:

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Access to Arrow’s Employee Discount Program
• Growth Opportunities
• And more!

About Arrow

We believe new technologies have the power to make life not only different, but better.

At Arrow, we're helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges.

Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.

Life at Arrow

At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day.

From your first day, you'll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

Annual Hiring Range/Hourly Rate:

$ 26,791.66 - $29,166.66 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested. 

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Location:

MX-JAL-Tlaquepaque, Mexico (Guadalajara office)

Time Type:

Full time

Job Category:

Business Support