Technical Services Mgr at Armstrong World Industries in Johnstown, OH

Primary location: Johnstown, Ohio Relocation offered: No Employment status: Full-Time Travel: <10% Non-compete: No

The estimated base salary range for this role is “$100,000 to $120,000” per year. Individual pay is based upon location, skills and expertise, experience and other relevant factors

​What does it mean to work at Steel Ceilings, a subsidiary of Armstrong World Industries?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, and many more. Personal development to grow your career with us based on your strengths and interests. A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.

Under the guidance of the Plant Manager, the Technical Services Manager is accountable for the development and subsequent effectiveness of the plant quality management systems. This position provides leadership on a plantwide basis to create an environment of process control and improvement, based upon standard work, to ensure that finished projects conform to established quality requirements and technical specifications. The role will be a key resource interacting with the contruction services, plant operations, and corporate quality oversight. The Technical Service Manager will partner with Business Operations Support to commission equipment, qualify new products, and set standards for new & existing assets and products. The incumbent will manage the claims process, ensure a timely resolution to customer claims, and initiate preventive actions within manufacturing operations.

What's in it for you?

• Lead plantwide quality strategy with direct influence over process control, product standards, and continuous improvement initiatives.
• Gain cross-functional visibility, partnering with plant operations, corporate quality, project management, and business operations support.
• Build leadership experience by managing a team (Process Engineer, Manufacturing Technical Coordinator, Quality Shift Leads) and representing the plant on the Leadership Team.

What will you do?

• Reviews existing products and their specifications.
• Documents specification into standard operating procedures with manufacturing planning teams.
• Performs advanced quality planning on custom projects through mockups, use of measuring tools and equipment.
• Serves as engineering and technical resource to project managers on new custom products and existing product improvements.
• Interprets paint application capability readings (L,a,B, millage readings, adhesion testing).
• Interprets manufacturing process capability studies (Cp, CpK).
• Communicates with clients, as required.
• Develops, implements, sustains, and audits robust quality management systems to ensure key product quality measures are achieved through controlled and predictable manufacturing processes.
• Leads quality assurance activities; implements quality systems and infrastructure to improve overall customer experience, claims performance, product and packaging quality and detection of defects.
• Provides training and ensures competence of plant personnel who make product quality decisions; assists with troubleshooting and corrective actions; provides recommendations relative to disposition of material.
• Owns the plant’s change management systems process to include testing and compliance processes so that critical-to-customer product attributes are maintained or improved upon
• Owns the external quality reporting and technical performance of supply chain quality performance.
• Responds to qualification processes in the new product development process.
• Represents margin risk management analysis and owns manufacturing / project management poor quality avoidance measures.
• Reviews building plans, take off drawings and installation drawings for manufacturing compliance.
• Coordinates with manufacturing the design for manufacturability and project timing.
• Ensures excellent communication exists between customers and Steel Ceilings.
• Coordinates, processes, and tracks orders through various stages of purchasing, manufacturing, and shipping.
• Provides support and direction to the other radiant design engineers.
• Promotes positive employee relations by frequently interacting with the hourly workforce to discuss and assist with problems or complaints; encourages direct reports to establish and maintain similar work relationships.
• Promotes continuous learning and skill improvement, develops current and future leaders, and ensures all members of the team operate at the right level of work.
• Assesses and provides feedback on performance of direct reports.
• Interfaces effectively with all levels of the organization, including but not limited to plant leadership, management team and hourly workforce.
• Serves as an active member of the Plant Leadership Team, partnering with other managers to discuss and resolve non-routine issues and challenges.
• Thinks strategically about growth of products, manufacturing equipment and processes.
• Directs communications with corporate test systems, new product development, quality, capital, and innovation leaders.
• Directs involvement with project management teams to design, develop, execute, and document center of excellence (security and radiant) product portfolio improvements.
• Leads marketing communications efforts on presentation of new product offerings for the center of excellence (timing, launch, specifications, and technical data).

Required qualifications

• BS in Engineering or related technical field.
• Strong technical skills in mechanical, manufacturing processes, product testing.
• Strong data analysis skill, Minitab a plus.
• Working knowledge of quality management systems.
• Strong mechanical aptitude; experience with AutoCAD, inventor, BIM/RIVET a plus.
• Working knowledge of MS Office including Excel and Word.
• Minimum of 5 years’ of experience in an industrial, production environment.
• Experience with the development of new products.
• Experience with providing engineering support and problem-solving manufacturing processes.
• Experience with the application of process improvement methodologies such as Lean Manufacturing.
• Experience facilitating or leading kaizen events.
• Experience with managing customer claims.
• Previous supervisory or management experience in a manufacturing environment.

What will make you successful?

• Strong customer focus with experience working closely with customers.
• Excellent verbal and written communication skills.
• Consistency in organization, accuracy, and ability to meet commitments.
• Ability to work in a small office atmosphere with a team approach attitude.

What will make you stand out?

• Knowledge of commercial ceilings and walls and their technical requirements (aesthetics, acoustics, fire rating, structural, etc.) a plus
• Understanding of metal fabrication and the various components to design and manufacture a plus.
• ASQ, Certified Quality Engineer or other professional quality certification desired.
• Six Sigma Certification strongly desired
• Project Management certification desired.

Additional Information

Supervisory Responsibilities: Process Engineer (1); Manufacturing Technical Coordinator (1); Quality Shift Lead (3)

Travel: 5% determined by project requirements

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

Office Environment – This position operates in a professional office environment and is not exposed to adverse environmental conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. No PPE is required.

Plant Environment – This position operates in a manufacturing setting and can be subject to extreme cold and hot temperatures; uneven walking surfaces with cords, tools, and other obstacles; intermittent loud noises; and dusty or dirty conditions. Required PPE includes: Hard hat (when required), safety glasses, earplugs, steel toe/composite boots, and fall protection.

Why should you join Steel Ceilings, a subsidiary of Armstrong World Industries?

Armstrong World Industries (AWI) is an Americas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal solutions. With approximately $1.4 billion in revenue, AWI has about 3,700 employees and a manufacturing network of 21 facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable architectural solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow. We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

About the location (Johnstown OH)

Steel Ceilings, Inc., a subsidiary of Armstrong World Industries, Inc. (AWI), is one of fifteen AWI plants in North America. Our Johnstown plant in Central Ohio is located a mere 30 minutes from the capital of Ohio, Columbus, a major metropolitan area. Known for its quaint "small-town America" vibe, its proximity to Columbus, the 15th largest city in the US, provides the best of both worlds. In addition to the numerous golfing opportunities that Johnstown can boast about. There are car cruise-ins, concerts, bike path trails, theatrical performances, street festivals, and antique fairs hosted in the area year-round.

Steel Ceilings, a subsidiary of Armstrong World Industries, is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!