SENIOR VICE PRESIDENT, STRATEGIC ALLIANCE -… at Arkansas… · Charlotte

Job Summary

The Senior Vice President, Strategic Alliance Group is a senior enterprise leader responsible for driving retention within the SAG portfolio and influencing growth through retention across the defined Business and Industry Super Sector portfolio. This role serves as a strategic partner to the Super Sector CEO and leadership team, with accountability for portfolio health, client partnerships, and growth through retention.

The SVP provides leadership and direction to Key Account Manager(s), Directors and Administrative support aligned to the sector, ensuring comprehensive coverage, proactive engagement, and consistent delivery of world-class client partnerships. This role operates at both a strategic and operational level, shaping sector strategy while influencing execution across the portfolio.

Key Responsibilities

• Serve as a strategic partner to the Super Sector CEO, contributing to sector strategy, client engagement, and retention priorities
• Own retention in respective SAG accounts and influence growth through retention outcomes across the total portfolio within the Super Sector
• Lead, coach, and develop a team of Key Account Manager(s), Directors and Administrative Support aligned to the super sector
• Ensure proactive portfolio management, including segmentation, prioritization, and resource alignment
• Drive growth through retention by enabling expansion, cross-sell, and innovation across accounts
• Support contract extensions, renegotiations, and rebid processes
• Establish and maintain executive-level relationships with key clients across the sector
• Partner with operators, sales, and support teams to deliver coordinated, enterprise-wide solutions where applicable
• Ensure consistent execution of retention strategies, processes, and best practices within the SAG portfolio; influence adoption across the sector
• Leverage data and insights to monitor portfolio health, anticipate risk, and inform decision making
• Participate in annual strategic business reviews and sector-level planning with both internal and external stakeholders
• Act as a connector across Compass, aligning capabilities and resources to meet client and sector needs

Success Profile

• Demonstrates strong executive presence and credibility with senior leaders, including Super Sector CEOs and client executives
• Operates with a portfolio and enterprise mindset, balancing strategic direction and execution
• Drives a culture of proactive engagement, accountability, and growth through retention
• Builds high-performing teams and develops next-generation leaders
• Navigates complex stakeholder environments and aligns multiple parties toward shared outcomes
• Uses data and insights to inform strategy and drive decisions
• Acts as a visible leader across the enterprise, influencing beyond direct reporting lines

Preferred Qualifications

• Proven experience in senior leadership roles managing large, complex portfolios or business lines
• Demonstrated success driving both retention and growth in client-based or service organizations
• Strong strategic thinking, commercial and financial acumen, with experience managing P&L or similar responsibilities
• Experience engaging with executive-level stakeholders, both internally and externally
• Track record of building and leading high-performing teams
• Experience in foodservice, hospitality, facilities management, or related industries preferred
• Strong communication, influencing, and leadership skills
• Ability to operate effectively in a highly matrixed, enterprise environment

Role Scope

• Super Sector aligned with accountability for respective SAG accounts and influence total portfolio performance
• Oversight of Key Account Manager(s), Directors and Administrative Support within the SAG portfolio of the defined super sector
• Direct partnership with Super Sector CEO and leadership team
• Enterprise-wide collaboration across sales, operations, and support functions