Teleservices Consultant

Summary: Arizona Financial Credit Union is seeking a Teleservices Consultant responsible for delivering services and expertise to business and consumer members by phone. The role focuses on growing business and empowering members toward self-service options while maximizing member interactions and supporting relationship banking strategies. Responsibilities: - Maximizes each new and existing member contact as an opportunity to create or expand a mutually beneficial relationship, including offering products or services to assist members in their current financial needs - Obtains and maintains up to date organizational knowledge on products, services and the technical capacities needed for specialty systems including but not limited to NCR online banking/mobile banking admin console, CST bill pay, Visa DPS, Zelle, PowerOns and Temenos - Communicates opportunities for process improvement and ways to increase efficiency within the call center - Follows organizational security procedures and training to minimize organizational risk while providing remote services - Supports relationship banking service strategy by demonstrating habits and behaviors consistent with brand guidelines and referrable experiences - Must be an excellent problem solver and have the ability to keep a calm voice during stressful interactions - Must complete notes/processes while in conversation with members - Must be able to multitask - Must achieve schedule adherence evaluation of the percentage of time serving members in accordance with the published schedule - Performs other job-related duties as assigned Required Qualifications: - High School diploma or general education degree (GED) - Knowledge of computers and software applications in Windows, Excel, and Word - Ability to type 45 words per minute - Ability to perform 10-key accurately - Ability to read, write, speak, and use proper grammar in English - Ability to read, interpret and analyze written instructions, correspondence, and procedure manuals - Ability to speak effectively to members regarding sensitive inquiries or complaints and ability to present information to groups - Ability to apply commonsense understanding when dealing with problems involving variables in standardized situations - Ability to professionally communicate while presenting information to members and/or department staff - Ability to communicate verbally both in person and on the telephone - Ability to calculate rates, ratios, and percentages - Ability to speak effectively to members regarding sensitive inquiries or complaints - Process teller transactions and teller related functions Preferred Qualifications: - Twelve months with Arizona Financial - One (1) year experience in a financial institution, call center or any related customer service field Required Skills: Windows, Excel, Word, Typing, 10-key, Reading comprehension, Calculations, Teller transactions, English language