Call Center Associate at Arizona Central Credit Union in Phoenix, AZ

Arizona Central Credit Union Ranked #2 in Top 10 Credit Unions in AZ for 2026 "Ranking Arizona: Top 10 credit unions for 2026" AZBIGMEDIA

Join one of Arizona's leading credit unions, where our mission is to make a positive impact on the lives of our employees, members and communities. We strive to follow our Core Values every day. From providing outstanding member service to working to better the surrounding communities – our teams practice integrity, respect, diligence, ownership, and candor in everything they do.

Role: A key component of this service delivery is to build long-term member relationships by identifying the financial needs of our members and offering them a Credit Union solution. In addition, the position answers and processes phone, email, and chat transactions; explains products and services; responds to problems and concerns, and directs phone calls to the appropriate department.

Summary of Job Functions and Responsibilities:

• Identifies member financial needs and offers a solution by cross-selling products and services that will meet those needs.
• Assists members and potential members that call, chat, or email the credit union by answering questions and concerns and providing information regarding accounts.
• Perform transfers, stop payments, process loan advances, quote loan payoffs, address changes, and other transactions, and performs required research to assist members in corrections/explanation of transactions on their accounts.

Hours:

• Monday - Friday: 8:45 am - 5:45 pm
• Remote work is available after three months (Hybrid).

Knowledge, Skills, and Abilities:

• Experience: Up to six months of banking or call center experience preferred
• Financial Institute experience preferred
• Education: A high school diploma or GED