Engineer I - Deployment (Lathrop) - Vaux at ArcBest in Lathrop, CA

Summary: ArcBest is an integrated logistics company that develops technology-enabled supply chain solutions. The Engineer I - Deployment supports first-time deployments and leads complex enterprise rollouts of Vaux solutions by preparing facilities, configuring systems, troubleshooting robotics and networks, training customers, and documenting deployments for long-term support.

Responsibilities:
- Independently manage deployments for small to medium customer sites
- Perform 2D/3D site mapping, facility layout planning, and network analysis
- Configure and troubleshoot AMRs, networks (Wi-Fi, LTE/5G, CBRS), and Vaux systems
- Support the customer by providing expertise during the installation and configuration of Vaux systems
- Implement policies, procedures, and workflows to support consistent application of practices and compliance regulations
- Deliver customized training and certification programs to customer stakeholders
- Document deployments in preparation to hand off to the long-term support team
- Demonstrate correct and safe equipment operation
- Work in a team setting to accomplish departmental goals
- Collaborate with Product teams to resolve potential issues/bugs and provide feedback on lessons learned
- Provide technical assistance and troubleshooting support to robotics software engineers, helping to diagnose and debug issues related to software performance, compatibility, and functionality
- Maintain a positive attitude in a highly intense environment
- Other duties and projects, as assigned

Required Qualifications:
- Equivalent work experience in relevant technical field may also be considered
- • 1 year of experience in deploying and/or supporting robotic systems
- • 1 year of experience in either software development or technical support
- • 1 year of experience in managing and supporting Windows and Linux operating environments
- • Proficient in Linux, Microsoft Office Suite, HTML, Confluence, and Jira
- • Proven ability to diagnose and resolve complex technical issues, collaborate with cross-functional teams, and create clear technical documentation
- • Excellent verbal and written communication skills
- • Commitment to exceptional customer service, with the flexibility to participate in on-call rotations and adapt to changing priorities in a fast-paced environment
- • Ability to understand and link related business requirements with corporate strategies and capabilities
- • Proficient in conducting Root Cause Analysis (RCA) for intricate system issues
- • Working knowledge of ROS/ROS2, version control, and networks (such as DNS, DHCP, SSL, OSI Model, and TCP/IP)
- • Possess a mix of technical prowess and adeptness in supporting our Autonomy system
- • Ability to adapt in dynamic environments, apply strong problem-solving skills, think creatively, manage projects effectively, and exhibit a high level of drive and motivation
- • Ability to have a consulting mindset, a deep sense of accountability, meticulous attention to detail, a fervor for software and operational issue resolution, expertise in technical support, and a collaborative spirit within the Autonomy team
- • Willingness and ability to relocate to assigned client deployment locations, either temporarily or for extended periods, based on project needs
- • Flexibility to support varying deployment timelines, including changes in duration, location, and schedule as customer requirements evolve
- • Ability to work primarily on-site at customer facilities to support implementation, operations, troubleshooting, and customer engagement
- • Eligibility to travel and reside at client locations in compliance with company policies and applicable regulations
- • Moderate (50%-75%)

Preferred Qualifications:
- • Bachelor's Degree in Robotics, Mechatronics, Computer Science, or related field, preferred

Required Skills: Robotic Systems Deployment, Linux, Windows, Microsoft Office Suite, HTML, Confluence, Jira, Root Cause Analysis, ROS/ROS2, Version Control, Computer Networking