Community Specialist, Channel Retail at Apple in Santa Ana, CA

Summary: Apple is a company that creates innovative products and experiences. As a Community Specialist, you will be responsible for building relationships with partner resellers and delivering outstanding customer experiences through training and demonstrations in stores.

Responsibilities:
- Represent Apple within multiple partner stores and help customers develop relationships with our brand
- Sell directly to customers, work closely with partners, and create new owners of our products. Your success will be measured on your ability to drive influence even when you are not in the store
- Provide an amazing customer experience by showcasing our products, accessories, and services
- Proactively seek opportunities to expand awareness for new and existing customers
- Leverage your curiosity for technology and stay up to date on initiatives impacting the customer journey
- Ensure that all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards
- Align with your leader on weekly partner visits
- Provide daily care and inspection of multiple points of sale according to guidelines and escalate issues for timely and effective resolution
- Educate partners and customers by offering small in-store trainings, delivering demos, sharing the latest sales promotions, and encouraging adoption of the Apple platform
- Distill key themes, nuances, and insights from your store visits and share feedback with other Apple teams

Required Qualifications:
- Typically requires a minimum of 1-2 years of related experience
- Passion for helping customers and partners understand how Apple technology can enrich lives
- Curiosity for continuous learning and eagerness to share knowledge with others
- Outstanding customer focus
- Excellent communication skills
- Ability to educate, inspire, and influence others
- Solid relationship building skills with the ability to become a trusted business partner at multiple points of sale

Preferred Qualifications:
- High level of integrity, trust, and accountability
- Strong self motivation and ability to work independently in a fast-paced, constantly changing environment
- Effective time management including ability to multitask, organize, and prioritize tasks
- Ambition for driving sales results and recommending Apple solutions is desirable
- Background in direct sales or solution-based selling is a plus

Required Skills: Direct Sales, Solution-Based Selling

Benefits: Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs., Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan., Comprehensive medical and dental coverage,, Retirement benefits,, A range of discounted products and free services,, Reimbursement for certain educational expenses — including tuition, Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation., For formal education related to advancing your career at Apple