IT Support Help Desk & Field Technician at APC Integrated · Quincy

About Us

APC Integrated deploys cutting-edge technology solutions to clients across Massachusetts. We are hyper-focused on solving IT and Managed Services challenges faced by companies of all sizes. Our clients range from major industries, including healthcare, education, finance, and the amazing non-profit sector. Their employees are an extension of our workforce, and we take pride in our work to ensure their well-being, growth, and productivity. Join us!

About This Position

As an IT Field Technician, you will be on the front line interacting with some amazing individuals at various companies. Their challenges will touch on data migrations, security, asset management, VOIP phone provisioning, on-premise to cloud strategy, and much more. You will assist in providing solutions directly (remotely or on-site), and sometimes as part of a team. As you gain more experience, you will continue to grow through our structured training program, and be ready for more challenging work. Lastly, you will be a valuable member of a growing team.

Your Responsibilities

Resolve day-to-day technical issues our clients’ employees face. Consult with senior Field Technicians on approaches to more complicated resolutions. Update documentation utilized in the field.

Some Requirements

Experience with Microsoft Cloud Solutions, Azure AD / Administration, Microsoft 365. Hardware Support for Apple and other Microsoft vendors. Software Support for Windows 7-11, Microsoft Office, and Apple MacOS. Installation and management of Software Applications. Proficient communication skills, focused on clarity and consistency. Structured work ethic. Passionate and people-first approach to technology solutions. Minimum of 5 years on the job experience.

Our Promise to You

Always treated with respect. Paid a competitive salary. Provided with the best benefits for you and your family. Ensured growth and career advancement.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Do you have experience in an MSP workplace, Managed Service Provider?

Experience:

• Managed Service Provider or related: 5 years (Required)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person