Business Analyst at ANZ in Docklands

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

Our vision at ANZ is to help people and communities thrive by improving financial wellbeing across Australia. The B&PB SCFE team plays an important role in bringing this vision to life by shaping simple, secure and intuitive digital experiences that make it easier for customers and bankers to achieve their goals.

The Business Analyst plays an important role in shaping the future digital experience across Business & Private Bank, working at the heart of the Single Customer Front End (SCFE) program. SCFE is a strategic initiative focused on creating a unified and seamless digital experience for customers across multiple channels.

Working within dynamic, cross-skilled Agile squads, the Business Analyst acts as a critical link between business and technology, bringing clarity to complex problems, shaping requirements and translating business needs into clear, actionable outcomes. Strong communication, collaboration and stakeholder management skills are essential to building relationships, creating alignment and supporting successful delivery.

The role contributes to the successful delivery of key SCFE capabilities, helping create simpler, more consistent experiences for customers and bankers across B&PB.

Role Type: 12 Months Secondment
Role Location: 833 Collins Street, Docklands VIC, 3008
Work Hours: 40 Hours/Week

What will your day look like?

As a Business Analyst you are accountable for:

• Delivering high-quality BA outputs that are fit for purpose, accurate, traceable and aligned to business and customer needs.
• Eliciting, analysing and documenting clear business, functional and non-functional requirements, acceptance criteria, business rules and process flows.
• Working closely with Product Owners, technology teams and stakeholders to translate business problems and opportunities into clear, actionable requirements and solutions.
• Facilitating workshops to unpack complex problems, challenge assumptions and build stakeholder alignment.
• Supporting solution design to ensure outcomes meet business requirements, customer expectations and relevant risk and compliance obligations.
• Identifying and managing requirements, dependencies, risks and impacts throughout the delivery lifecycle.
• Supporting testing, implementation and transition activities to ensure solutions deliver the intended customer and business outcomes.
• Applying the ANZ Delivery Framework (ADF) and relevant governance, risk and control requirements, including appropriate consideration of non-functional requirements and NFRA obligations throughout the delivery lifecycle.

What will you bring?

‘Must have’ knowledge, skills and experiences

• Strong business analysis, critical thinking and problem-solving skills.
• Strong requirements elicitation and analysis skills, with the ability to develop, document and maintain clear and traceable requirements and supporting delivery artefacts throughout the delivery lifecycle.
• Strong process and workflow mapping capability.
• Experience working in Agile delivery environments and cross-skilled squads.
• Strong communication and stakeholder management skills, with the ability to influence and build alignment.
• Ability to facilitate workshops and translate complex business and technical concepts into clear outcomes.
• Experience partnering with technology teams and navigating risks, issues and dependencies through delivery.
• Understanding of delivery governance and non-functional requirements, with the ability to apply relevant frameworks such as ADF and NFRA throughout delivery.

‘Good to have’ knowledge, skills and experiences

• Experience working in large-scale digital or transformation programs with cross-portfolio dependencies.
• Experience within banking or financial services.
• Exposure to both Agile and Waterfall delivery methodologies.
• Understanding of non-financial risk, controls and regulatory requirements.

Capabilities

• Business analysis and problem solving: Brings structure and clarity to complex problems and translates them into actionable requirements and outcomes.
• Customer focus: Keeps customer and banker needs at the centre of analysis and solution development.
• Stakeholder management and influence: Builds strong relationships and creates alignment across business and technology.
• Adaptability and collaboration: Works effectively across cross-skilled teams in a fast-paced and changing delivery environment.
• Growth and continuous improvement: Seeks feedback, shares knowledge and looks for opportunities to improve BA practices and delivery outcomes.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 127539 .

Job Posting End Date

13/11/2026, 11.59pm, (Melbourne Australia)