Hardware Technician I

Summary: Anduril Industries is a defense technology company focused on transforming military capabilities with advanced technology. The Hardware Technician I will provide technical assistance for hardware and software issues, manage asset logistics, and handle device repairs and deployments. Responsibilities: - Provide on-site technical assistance for both software and hardware issues at our Costa Mesa headquarters - Offer support for Asset Management tasks, including audits, inventory management, and shipping logistics - Handle the repair, refurbishment, and e-waste processes for desktops, laptops, and mobile devices - Manage the deployment of mobile technology including cell phones, hotspots, tablets, and encrypted USB drives - Image, configure, and deploy endpoint hardware such as laptops, desktops, mobile devices, monitors, and peripheral equipment - Maintain a full workload of support tickets, ranging from application installations and device configurations to hardware troubleshooting and system upgrades - Prepare workstations with necessary equipment such as monitors, keyboards, mice, and additional peripherals - Assist in the creation and maintenance of team documentation Required Qualifications: - At least one year of experience in PC/Apple hardware and operating systems (Windows 10/11, Mac OS, Linux) - A minimum of one year of experience managing desktop-related incidents and providing deskside support, preferably with Jira ticketing experience - Proficiency in the following technologies is required: Windows 10/11, macOS and iOS - Basic knowledge of Linux (Ubuntu, RHEL, & Nix) is a plus - Familiarity with OS Imaging is advantageous - Experience with desktop applications such as Microsoft Office, Adobe, Anti-Virus, and PAM is beneficial - The ideal candidate should be enthusiastic, motivated, a good team player, dependable, and possess outstanding customer service skills - Attention to detail and strong organizational skills - Availability to travel to local offices as necessary - Ability to lift up to 50 pounds without assistance - Eligible to obtain and maintain an active U.S. Secret security clearance Required Skills: Windows 10/11, macOS, iOS Important Skills: Linux, OS Imaging, Jira Nice-to-Have Skills: Customer service, Attention to detail, Organizational skills Benefits: Healthcare Benefits, Income Protection: Anduril covers life and disability insurance for all employees., Generous time off: Highly competitive PTO plans with a holiday hiatus in December. Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs., Family Planning & Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting., Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching. Additional work-life services, such as legal and financial support, are also available., Professional Development: Annual reimbursement for professional development, Commuter Benefits: Company-funded commuter benefits based on your region., Relocation Assistance: Available depending on role eligibility., Retirement Savings Plan