Phlebotomist at Anchorage Neighborhood Health Center in ANCHORAGE, AK

POSITION SUMMARY:

Under direct supervision performs laboratory work in the area of phlebotomy and minimal CLIA-waived testing.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• All work must be done with the mission, vision, and values that exhibit customer service excellence.
• Performs venous access procedures on patients using a standard needle and syringe, a multi-tube needle holder and a variety of needle systems.
• Performs capillary access procedures on infant, pediatric and adult patients for direct testing of the sample, into a blood collection tube or applying to a PKU card.
• Obtains sterile collections for blood cultures.
• Maintains ample stock of all phlebotomy supplies. These supplies may be ordered directly from the reference lab that routinely performs these tests or submitted to the designated lab order agent for order from within the ANHC Purchasing System.
• Ensures the patient’s sample meets the specimen requirements for all tests collected, i.e. sufficient volume for testing, the correct blood collection tube used for collection, collection in the proper order during venipuncture, and if an anticoagulated tube is required, ensures proper dilution factor for anticoagulated specimens.
• Understands proper specimen handling:
  • From acquisition into the laboratory, i.e. labeling of specimens collected outside of the laboratory.
  • Specimen collection within the laboratory as described above.
  • Specimen handling: centrifugation, separating samples into transfer tubes where appropriate, and storage requirements for each test ordered whether for in-house testing or for send out to a reference laboratory.
  • Specimen handling for transportation to reference laboratory: LabCorp., Providence Lab, Alaska State Laboratory, Oregon Public Laboratory, Federal Express, and Postal regulations.
• Understands laboratory requisitioning for appropriate billing documentation, including CPT coding, ICD-9 coding, and the Medicare Limited Coverage Policy.

• Performs CLIA-waived tests that are performed in the laboratory and will be responsible for all the quality control that each test requires, as well as the maintenance of the equipment needed to perform that test. These tests include hemoglobin determinations using the HemoCue system, INR testing,
• Billing: Reception of a patient or specimen prompts accurate billing procedures to include correctly identifying test and patient diagnosis and understanding the various types of payor sources and how to correctly process charges.
• Information Technology: Competently uses the patient electronic record, lab information system, Google, and other computer technologies for daily tasks.

SUPPORTING DUTIES AND RESPONSIBILITIES:

• Waives patient testing if lab technicians are not available to perform testing

KNOWLEDGE, SKILLS AND ABILITIES:

ANHC’s Mission, Vision and Values: Actively supports ANHC’s mission, vision and values. Includes using individual skills to add value to the mission: To be a trusted partner in every person’s wellness by providing integrated, compassionate, and high-quality health care, regardless of ability to pay; and vision: Accessible care for a healthy Anchorage. Aligns actions around organizational values of RESPECT, COMPASSION, PERSONAL INTEGRITY, EXCELLENCE and COLLABORATIVE SPIRIT and gives priority to organizational mission, vision and values when making decisions.

Accountability: Takes ownership for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad; has an ability to identify strengths and developmental opportunities and leverages insight to make adjustments to improve their effectiveness; courage to have difficult conversations.

Adapting to Change: Accepts and adapts to change in a professionally appropriate and thoughtful manner. Is willing to offer a different perspective or approach and yet knows when and how to stand down graciously and accept a well-thought-out decision. Embraces change.

Confidentiality: Maintains the highest level of confidentiality regarding ANHC records and information relating to ANHC, its customers and employees. Appropriately uses internal confidential information for business purposes only. Responsible for knowledge and compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Communicating Effectively: Shares information. Listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.

Decision Making/Judgment: Approaches problems and decisions methodically and objectively; involves others as needed; uses sound judgment in making decisions and understanding the impact to themselves, customers, their team, and the organization; conducts the appropriate analysis to identify the symptoms and root cause of issues; makes timely decisions.

Delivering High Quality Work: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Considers impact of work to others and takes steps to mitigate. Seeks additional work after finishing tasks.

Demonstrating Initiative: Takes action on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked.

Results Orientation: Is focused on outcomes and accomplishments; follows through on commitments; can be counted upon to successfully execute on goals; motivated by achievement and a need for closure; has an attention to detail and is both efficient and effective in achieving a high level of measurable outcomes; persists in achieving goals despite obstacles.

Service Excellence: Has a desire to consistently provide a genuinely exceptional experience to every person, every time. Provides timely and professional service to both internal and external customers; is responsive to customer needs and requests; is always courteous to the customer and considers the needs of the customer when making decisions.

Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team and leader to meet goals, welcomes newcomers and promotes a team atmosphere.

PHYSICAL, SENSORY, ENVIRONMENTAL QUALIFICATIONS:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand, walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include ability to adjust focus.

Work is performed in a healthcare clinic and office setting. ANHC is a tobacco-free campus.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Anchorage Neighborhood Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Anchorage Neighborhood Health Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Persons alleging unequal treatment should contact the Chief Human Resources Officer.

The undersigned have read this job description and agree that it defines the position as it currently exists. The undersigned also understands that the above is intended to describe the general content of and requirements for this job. It is not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor.

Qualifications

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Work Experience: Two years’ experience as a phlebotomist preferred. Documentation of in-house training is required before employees are permitted to perform phlebotomy procedures and any CLIA-Waived test without direct supervision.

Education, Certification and Licensure: High school or GED preferred. Training certificate from an accredited school in phlebotomy preferred.

Additional Skills & Knowledge: Bilingual Preferred