AmpliFI Loyalty Solutions→
Site Reliability Engineer at AmpliFI… · Naperville
Job Description
Overview
The Site Reliability Engineer (SRE) – Release & Operations is a hybrid technical and process-oriented role responsible for bridging the gap between software development and stable IT operations. This role focuses on owning and optimizing the release lifecycle, driving governance through the Change Advisory Board (CAB), and facilitating cross-team deployment communication.
In addition to release engineering, this position requires a hands-on technical expert who will develop automated tooling to reduce operational toil, actively participate in production support and on-call rotations, and ensure the high availability, security, and scalability of AWS-based cloud infrastructure in a compliant corporate environment.
Responsibilities
Release Management & Governance (CAB)
- Release Lifecycle Ownership: Lead and coordinate the end-to-end release lifecycle, including planning, scheduling, staging, deploying, and post-release validation.
- Change Advisory Board (CAB): Act as a key representative and technical coordinator on the Change Advisory Board, defending upcoming releases, evaluating architectural risk, and ensuring all compliance requirements are met prior to production deployment.
- Cross-Functional Communication: Serve as the primary point of contact for developers, QA, product management, and business stakeholders regarding deployment windows, release status, risk assessments, and rollback plans.
- Process Optimization: Standardize and mature release processes, transitioning manual gatekeeping into automated CI/CD guardrails and repeatable workflows.
Site Reliability & Production Support
- Production Support & On-Call: Provide hands-on tier-2 production support, ensuring operational stability and participating in the active engineering on-call rotation.
- Tooling & Automation Development: Design, build, and maintain internal scripts, custom tooling, and automated pipelines (Python, Bash, PowerShell) to reduce operational "toil" and streamline release operations.
- Incident Response & RCA: Respond promptly to system outages, service interruptions, and security alerts. Lead post-incident Root Cause Analysis (RCA) efforts and implement permanent preventive engineering solutions.
- Infrastructure-as-Code (IaC): Maintain, deploy, and scale AWS cloud infrastructure using Terraform, AWS CloudFormation, or Ansible to ensure environment parity and drift-free deployments.
- Observability & Monitoring: Configure, tune, and optimize monitoring and alerting systems (e.g., CloudWatch, Prometheus, Grafana) to provide comprehensive visibility into release health and production performance.
Security, Compliance, & Collaboration
- Compliance Alignment: Ensure all deployment and release activities strictly adhere to PCI, SOC2, and internal corporate security/governance standards.
- Collaboration: Work closely with software engineering, QA, and platform infrastructure teams to build "paved paths" for developers to ship software safely and rapidly.
- Documentation: Maintain pristine, audit-ready documentation for release logs, standard operating procedures (SOPs), runbooks, and incident timelines.
Essential Skills and Experience
- Experience: 3–5 years of experience in SRE, DevOps, system administration, or Release/Operations engineering roles.
- Release Experience: Proven experience coordinating software releases, managing multi-tier deployment pipelines, and working within formal ITIL/Change Management frameworks (including active CAB participation).
- Education: Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical field (or equivalent practical experience).
- AWS Expertise: Hands-on experience configuring, deploying, and maintaining AWS infrastructure and serverless architectures (EC2, S3, RDS, IAM, Lambda, API Gateway).
- Infrastructure-as-Code (IaC): Solid understanding and working experience with IaC tools such as Terraform or AWS CloudFormation.
- Scripting & Automation: Strong proficiency in scripting languages (especially Python and Bash) to write automation tooling and integrate systems.
- Incident Management: Demonstrated experience leading Root Cause Analysis (RCA) and participating in production on-call rotations.
- Communication: Exceptional written and verbal communication skills, with a proven ability to coordinate across highly technical development teams and business-oriented leaders.
Preferred Skills and Experience
- Certifications: AWS Certified SysOps Administrator, AWS Certified DevOps Engineer, or ITIL Foundation certifications.
- CI/CD Pipeline Tooling: Experience configuring and maintaining CI/CD systems (such as GitLab CI, GitHub Actions, Jenkins, or AWS CodePipeline).
- Observability Tools: Hands-on experience with modern monitoring, APM, and alerting tools (e.g., Datadog, Prometheus, Grafana, PagerDuty).
- Containerization: Experience with Docker and container orchestration platforms (Kubernetes, AWS ECS/EKS).
- Compliance Audits: Hands-on experience assisting with SOC2 or PCI-DSS audits, especially documenting evidence for code changes and release gates.
Key Competencies and Attributes
- Diplomatic Operator: Highly collaborative with the diplomatic communication skills needed to align divergent engineering and corporate business interests.
- Systems Thinker: Able to identify systemic process bottlenecks and solve them through automation rather than manual intervention.
- Detail-Oriented: Methodical approach to change and risk mitigation, ensuring zero-downtime deployments and clear audit trails.
- Growth Mindset: Enthusiastic about continuous learning in modern platform operations, SRE practices, and cloud-native architecture.
Work Arrangement
- Based at ampliFI’s Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday through Thursday weekly. This role includes active participation in the on-call rotation, with expectations for responding to off-hours system events.
- National remote opportunities require residency in one of the following states AZ, CO, FL, GA, IL, IN, MA, MT, NC, NE, NH, NJ, NY, OH, PA, SC, TX, UT, VA, or WI.
Physical Requirements
This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required.
Other Duties
Duties, responsibilities, and activities are not all encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions
The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee’s placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $90,000 to $110,000 per year.
About ampliFI
At ampliFI Integrity guides every decision, Curiosity drives innovation, and Advocacy ensures we always put our clients and teammates first. We foster a supportive, fun workplace where your contributions are valued, and your growth is encouraged.
ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do.
- Competitive pay plus 401(k) with employer match
- Medical, dental, vision, and life insurance
- Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options
- Tuition Reimbursement
- Paid time off, company holidays, and parental leave
- Employee Assistance Program
- Hybrid work environment with flexible hours
- Onsite perks including gym access and snacks
- Employee recognition programs celebrating milestones and achievements
- Growth opportunities within a supportive, team-oriented environment
ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills because we believe that the more inclusive we are, the greater impact we can make together.