Information Technology Intern at Amivero in Reston, VA

Summary: Amivero is a company that delivers digital services to enhance federal government operations. They are seeking a Summer Intern to support key initiatives across their technology organization, providing hands-on experience in IT and the opportunity to contribute to meaningful projects. Responsibilities: - Check emails, tickets, and messages for updates, tasks, or helpdesk requests - Attend team stand-up meetings to discuss project progress and daily goals - Provide updates on task progress during team check-ins or one-on-one meetings with mentors - Communicate any completed tasks or pending issues to relevant team members - Maintain open communication with mentors and colleagues to foster a collaborative work environment - Respond to helpdesk tickets and troubleshoot basic hardware, software, and connectivity issues - Assist with user account management, including password resets, access requests, and onboarding/offboarding support - Escalate complex issues to senior IT staff with clear documentation of the problem and steps taken - Review project documents and notes to prepare for upcoming tasks - Work on individual tasks assigned by project leads or supervisors - Participate in brainstorming sessions or team meetings to generate ideas for project enhancement - Collaborate with team members on ongoing IT projects, offering support and assistance where needed - Conduct research on industry trends, emerging technologies, or specific topics related to assigned projects - Assist with documentation of IT processes, procedures, and knowledge base articles - Maintain accurate records of company assets, including hardware, software, and equipment - Conduct regular audits to track inventory levels and identify discrepancies or shortages - Coordinate with procurement and IT staff to replenish stock and ensure availability of necessary resources - Utilize inventory management software to track movement and location of assets, facilitating efficient retrieval and allocation - Assist with equipment setup, configuration, and deployment for new and existing employees - Support routine maintenance tasks such as software updates, patches, and system checks - Follow IT security policies and best practices in all daily activities - Finalize any outstanding tasks and ensure all deliverables meet quality standards - Review feedback received from supervisors or team members and incorporate suggestions for improvement - Wrap up the day by organizing notes, updating task lists, and preparing for the next day's activities - Use opportunities to network and learn more about different roles within the company - Embrace opportunities for learning and growth by actively participating in team discussions and seeking feedback - Stay adaptable and flexible to accommodate any changes or new tasks that may arise throughout the day Required Qualifications: - U.S. Citizenship Required - Must be a college senior, currently pursuing a degree in Computer Science, Information Technology or similar - Information Technology Experience - Ability to commute to Reston, VA a min of 2x per week - Excellent verbal and written communication abilities, allowing for effective collaboration with team members and clear articulation of ideas - Comfortable working with various tools and software relevant to the industry, enabling efficient completion of tasks and projects - Ability to adapt to changing priorities and environments, remaining resilient and proactive in overcoming challenges - A collaborative mindset and willingness to support team members, contributing positively to a cohesive and productive work environment - Strong analytical abilities and a keen eye for detail, facilitating thorough research and analysis to inform decision-making processes - Proactive in seeking out opportunities for growth and development, demonstrating a genuine enthusiasm for expanding knowledge and skills - Effective time management skills and the ability to prioritize tasks, ensuring timely completion of assignments and adherence to deadlines - A professional demeanor and strong work ethic, demonstrating reliability, accountability, and integrity in all interactions and tasks undertaken Required Skills: Information Technology Experience, Helpdesk Support, User Account Management, Hardware Troubleshooting, Software Troubleshooting, Connectivity Troubleshooting, IT Security Policies, Inventory Management Software, Analytical abilities