Receptionist/Patient Services Team… at Amicus Health… · Tiverton…

- Are you compassionate with a desire to make a difference?

- Are you a good listener and able to assist people to help with their needs?

- Do you enjoy a busy and varied role?

- Are you motivated and confident with customer service skills, administrative skills and being IT literate?

- Are you a team player?

We would love to hear from you!

We are looking for an additional team member to join our friendly, busy Patient Services Team at Amicus Health Group, based at Clare House Surgery.

Part-time permanent post: 27 hours per week (worked over 3 days to include Mondays and Fridays).

Applicants must be able to provide occasional weekday evening and Saturday cover to support service needs. Any additional hours worked will be paid at the applicable overtime rate.

If you have great customer service experience and a can-do attitude we can train you in healthcare.

The responsibilities for the role include:

- Being the first port of call for our patients.

- Answering phone calls, dealing with patients at our front desk, responding to online and email requests, getting it right first time.

- Communicating with clinicians on behalf of patients.

- Supporting the clinician team with appointment booking, dealing with requests.

Amicus Health Group is a thriving practice with five sites located in the picturesque Mid Devon area covering Clare House, Bampton, Witheridge, Morchard Bishop and Cheriton Fitzpaine surgeries. We deliver excellent primary care across Mid Devon thanks to our multidisciplinary clinical team of GPs, pharmacists, ANP's, paramedics, practice nurses, HCAs and a strong administrative function.

Despite our size, we maintain a strong team ethos. We provide fruit, tea and coffee for all staff and foster team spirit with annual summer and Christmas parties, yoga, walking groups and appreciation postcards.

Join us and play an important part in delivering excellent care to our local community.

Interviews will be week commencing 30th November.

Pay: £12.71 per hour

Benefits:

• Company pension
• Cycle to work scheme

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (required)
• Administrative: 1 year (required)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person