Customer Service Representative at AmeriVet… · Albany

Customer Service Representative

Location: Albany, CA

About Us

Codornices Veterinary Clinic, part of the AmeriVet family, is a busy six-doctor veterinary hospital dedicated to providing high-quality care to pets and excellent service to their families. Our team works in a fast-paced, supportive environment where teamwork and compassion are essential.

Schedule

Must be available to work Mondays, Tuesdays, Wednesdays, with Saturdays as needed.

Compensation

$20.00 – $24.00 per hour, depending on experience.

Job Summary

The Client Service Representative (CSR) is the first and last point of contact for our clients and plays an important role in creating a positive experience for pets and their owners. This position is ideal for someone who is a fast learner, strong multitasker, and comfortable working in a very busy reception environment.

Responsibilities

• Greet clients and their pets and provide friendly customer service
• Answer phones and schedule appointments
• Manage client communications including reminders and follow-ups
• Maintain accurate client and patient records
• Process payments and assist with check-in and check-out
• Communicate effectively with doctors and technicians to support patient care
• Help maintain an organized and welcoming front desk

Qualifications

• High school diploma or equivalent required
• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer and scheduling software skills
• Veterinary or medical office experience preferred but not required

Working Conditions

• Fast-paced veterinary clinic environment
• Occasional lifting up to 40 pounds may be required

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.