Ameritas→

IT Intern - Endpoint Services at Ameritas in Lincoln, NE

InternshipOn-siteLincoln, NE

Skills

pc hardware installationpc hardware maintenancepc hardware troubleshootingthird-party software installationproprietary software installationlan conceptsserver conceptsit service management toolsprinter supportcopier support

Job Description

Summary: Ameritas is seeking an IT Intern to drive the business by providing desk side support for IT endpoint equipment. This position involves installation, maintenance, and problem diagnosis of PC hardware and software, ensuring a great experience for end users.

Responsibilities:
- Execute associate moves with building services
- Prepare and deploy PC equipment
- Provide basic break/fix support for printers and copiers
- Follow up on PC equipment to be returned by remote associates
- Assist with the disposal of retired equipment
- Perform simple tasks in support of assigned projects and work orders
- Document, track, escalate and attain resolution of Incidents and service requests, using the corporate IT service management tool
- Respond to service requests in IT Service Management tool
- This position does involve moving computer equipment including monitors and desktop CPU's. The ability to lift 30 lbs. will regularly be required in this role

Required Qualifications:
- Demonstrated experience in customer service with professional verbal and written communication skills
- Technical aptitude and ability to troubleshoot will be needed in this position
- Must be actively enrolled in an IT degree program at an accredited institution. Both associate and bachelor level undergraduate students will be considered
- Available work hours will fall between 7:00am to 5:00pm (Central Time)
- Able to commit to a 12-month (or longer) internship with hours including: Part time during the school year (15-25 hours) and Full time during the summer (30-40 hours)
- The ability to lift 30 lbs. will regularly be required in this role

Preferred Qualifications:
- Interest in IT infrastructure, endpoint support, engineering, or security is desired

Required Skills: PC hardware installation, PC hardware maintenance, PC hardware troubleshooting, Third-party software installation, Proprietary software installation, LAN concepts, Server concepts, IT service management tools, Printer support, Copier support