Student Conduct Officer at American… · Jahrah

Student Conduct Officer

Location: Jahrah, Kuwait

Student Conduct Officer
Reports to: Manager - Student Well-Being and Care

About the American International University

American International University (AIU) is a private institution in Kuwait, founded in 2019, offering undergraduate programs in Engineering and Computing, Architecture and Design, Business, Arts and Sciences, and Education. The programs are delivered in English and follow the American model of higher education.

AIU serves a community of more than 4,000 students and is implementing the RISE Strategy 2026–2030, a five-year institutional transformation strategy focused on research development, international accreditation, student success, employability, and community engagement.

For more information, visit: www.aiu.edu.kw

Position Overview

The Student Conduct Officer is responsible for promoting a safe, respectful, and supportive campus environment by administering the University's Student Code of Conduct and managing cases involving non-academic misconduct. The role focuses on student accountability, restorative practices, conflict resolution, and personal and social-emotional development. The incumbent ensures that students understand their rights, responsibilities, and behavioral expectations while maintaining fair, consistent, and confidential disciplinary processes in accordance with university policies and procedures.

Student Conduct and Disciplinary Case Management

• Conduct impartial and thorough investigations into alleged violations of the Student Code of Conduct, including interviewing students and relevant parties in accordance with established procedures.
• Coordinate and facilitate student conduct hearings, disciplinary meetings, educational conferences, and parent meetings, ensuring fairness, due process, and confidentiality.
• Administer appropriate sanctions, educational interventions, no-contact directives, and campus restrictions in accordance with University policies.
• Recommend disciplinary actions and implement approved disciplinary actions within the Officer's delegated authority, in accordance with approved University policies and procedures.
• Maintain accurate, confidential, and up-to-date case records using the University's designated case management system.
• Use Maxient, the University's designated case management system, to document, track, and maintain confidential student conduct cases and related follow-up.
• Prepare case summaries, reports, and recommendations to support informed decision-making and effective case resolution.
• Monitor case progress, follow up on disciplinary actions, and communicate relevant updates and concerns to the Director of Student Safety and Well-Being.
• Receive and document student complaints related to conduct, ensure timely case follow-up, record actions and outcomes, and coordinate with relevant services within the Office of Student Wellbeing & Care (OSWC) as appropriate.

Student Support and Crisis Response

• Support students' personal, social-emotional, and behavioral development by promoting accountability, respectful conduct, and awareness of University expectations.
• Provide guidance to students, faculty, deans, and staff regarding student conduct policies, disciplinary procedures, grievances, and related concerns.
• Assist in responding to student crises, behavioral concerns, and campus emergencies in coordination with Campus Security, the Student Conduct Director, and the University's emergency response team.
• Refer students to appropriate support services or medical professionals when necessary.
• Recommend educational and restorative interventions addressing conflict, inappropriate behavior, social media use, copyright issues, and other student conduct concerns.

Policy Development, Training, and Awareness

• Assist the Director of Student Safety and Well-Being in reviewing and updating the Student Code of Conduct, the Student Handbook, and related policies and procedures on an annual basis.
• Develop and deliver training sessions, presentations, and educational programs for students, faculty, and staff on student conduct, conflict resolution, academic integrity, student rights and responsibilities, and respectful campus behavior.
• Design and support awareness campaigns and educational materials that promote campus safety, accountability, inclusion, and a culture of mutual respect.
• Identify opportunities to improve conduct management processes, student support initiatives, and departmental operations.

Collaboration and University Engagement

• Coordinate with Academic Deans, Campus Security, Student Affairs, the Vice President for Academic Affairs, the Vice President for Student Affairs, and other campus stakeholders to address student conduct matters.
• Participate in relevant committees, working groups, and University initiatives concerning student welfare, campus safety, behavioral expectations, and student engagement.
• Represent the Director of Student Safety and Well-Being, as assigned, in meetings and activities related to student conduct and campus well-being.
• Meet regularly with the Director and relevant team members to review ongoing cases, discuss emerging concerns, and ensure a coordinated approach to student matters.
• Coordinate with other OSWC services, as appropriate, to support referrals, case follow-up, and a consistent response to student concerns while maintaining confidentiality.
• Contribute to projects and initiatives that strengthen the effectiveness of the Office of Student Conduct and support the University's institutional objectives.

Professional Development and Other Duties

• Maintain current knowledge of student conduct practices, conflict resolution, student development, and relevant higher education policies through professional reading, training, and development activities.
• Uphold the highest standards of ethics, impartiality, professionalism, and confidentiality when handling sensitive student information.
• Perform other related duties as assigned by the Director of Student Safety and Well-Being or the Vice President for Student Affairs.

Required Skills and Competencies

Communication and Language Skills

• Excellent verbal and written communication skills in both English and Arabic.
• Ability to communicate effectively with students, faculty, staff, parents, and university leadership.
• Ability to accurately interpret and translate sensitive information between English and Arabic while maintaining confidentiality and the intended meaning.
• Strong presentation, public speaking, report-writing, and interpersonal skills.

Student Conduct and Conflict Resolution

• Demonstrated knowledge of student conduct procedures, including investigations, case documentation, hearings, sanctions, and decision-making.
• Strong skills in conflict resolution, mediation, negotiation, de-escalation, and managing challenging student interactions.
• Ability to apply University policies consistently while exercising sound judgment, diplomacy, and impartiality.
• Understanding of student development, behavioral misconduct, student grievances, and the principles of restorative practices and accountability.

Organizational and Professional Skills

• Excellent organizational, time management, planning, and problem-solving skills, with the ability to manage multiple complex cases and meet deadlines.
• High ethical standards and the ability to handle sensitive information with discretion and maintain strict confidentiality.
• Ability to work effectively with individuals from diverse cultural, social, and professional backgrounds.
• Ability to identify process improvements, support strategic initiatives, and contribute to policy development.
• Flexibility to work varied hours, including evenings and weekends, when required for student matters, campus events, or emergencies.

Technical Skills

• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Experience using electronic case management systems, student information systems, or similar platforms for case tracking, documentation, and reporting.
• Ability to prepare accurate data reports and maintain organized digital records.

Education and Experience

• Bachelor's degree in Higher Education Administration, Student Personnel Administration, Counseling, Psychology, Social Work, Human Resources, or a related field. Relevant professional experience may be considered where appropriate.
• A minimum of 2–3 years of relevant professional experience in student conduct, student affairs, case management, conflict resolution, or a related area.
• Experience in conflict resolution, mediation, student support, disciplinary case management, or managing student expectations within a higher education environment.
• Experience conducting investigations, preparing reports, maintaining confidential records, and supporting fair and consistent decision-making.
• Experience contributing to the development, implementation, or review of institutional policies and procedures.
• Previous experience delivering training, presentations, or educational programs is an advantage.
• Experience in a university or college setting is preferred, particularly in student affairs, student conduct, student safety, or student well-being.

How to Apply

Interested candidates should visit the Job Opportunities section on our website and submit a resume and cover letter via: https://aiu.edu.kw/careers/jobs

Applications will be reviewed on a rolling basis until the position is filled. The successful candidate is expected to commence employment immediately.