Resident Assistant - Lobo Village at American… · Albuquerq…

The Community Assistant (CA)/Resident Assistant (RA), helps offer current residents and parents a dynamic and academically-conducive living experience through excellent customer service and dedication to American Campus Communities (ACC) Basic Operating Standards and Systems (BOSS). A degree or certificate program must be in progress from an accredited college or university while in this position.

Critical Duties:

• Understand, support, and abide by all American Campus Communities policies and procedures while providing unparalleled customer service and respect for residents.
• As directed by management, conduct and participate in all functions related to filling and/or leasing bed spaces within the community as directed. This may include, but is not limited to, making appointments, generating new leads, social media initiatives, conducting tours and closing sales, maintaining show rooms, and completing any required and/or necessary prospect follow-up in a timely and accurate manner.
• Work a structured administrative shift each week as determined by your supervisor which may include evenings, weekdays, weekends, and/or holidays through one or more areas in the office, leasing or business center.
• Work assigned “Community Assistant On-Call” shifts, which may include, weekdays, weekends, and/or holidays. These shifts may take place at any point during the day, evening, and/or overnight and are a required part of the Community Assistant position.
• Participate fully in the preparation and administration of Turn, Move-In, and Move-Out.

Essential Duties: (other duties may be assigned)

Basic Operating Standards and Systems (Clean):

• Come to work in appropriate attire as outlined by ACC standards and the General Manager.
• At all times, assist in keeping the community clean by surveying common areas regularly for cleanliness, appearance, and working order.
• At all times, immediately report any life safety hazard or maintenance concern encountered on the property.

Basic Operating Standards and Systems (Community):

• Become acquainted with residents living at the property while serving as a resource for both residents and parents concerning the property, the local University and/or College, and greater community.
• Plan, attend, document and evaluate community wide social, recreational, and educational events.
• Enthusiastically participate in and promote ACC programming and initiatives.
• Understand, support, and abide by all American Campus Communities policies and procedures while providing unparalleled customer service and respect for residents.
• Respond to and document behaviors of residents that violate the law or the ACC lease agreement and take appropriate action to stop the behavior.
• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources.
• Encourage the respect and appreciation of individual differences.
• Mediate conflict and help residents to create a respectful living community.
• Serve on one (or more, where appropriate) CA Committees (if applicable).
• Contribute to the community newsletter, as requested by property management.
• Become acquainted with and available to each student in the assigned area.
• Facilitate area meetings as required by management.
• Decorate assigned area with inclusive and welcoming material as required by management.
• Encourage residents to attend and/or participate in community and university sponsored events.
• Know the appropriate offices and resources for student referrals.

Basic Operating Standards and Systems (Customer Service):

• Exhibit a welcoming and professional attitude at all times when interacting with prospective residents and parents, and current residents and parents.
• Appropriately act as a resource for all customers when confronted with a customer service concern.
• Be familiar with the general maintenance policies and procedures and be available to assist in after-hours maintenance emergencies.
• Support the affiliated university’s academic initiatives and priorities by completing additional projects, programming, or resident interventions as assigned by management (if applicable).

Perform Administrative Tasks:

• Work a structured administrative shift at the reception/leasing office each week, as determined by your supervisor.
• Work assigned “Community/Resident Assistant On-Call” shifts, which may include weekdays, weekends, and/or holidays.
• Complete room/apartment inventories, key checks, and common area inventories, as assigned.
• Complete and submit required reports.
• Distribute materials and messages from or approved by the GM by the assigned completion date and time.
• Facilitate the administration of the Community Service Survey.
• Accurately conduct student census as needed or requested.

Leasing & Marketing:

• Give leasing tours, answer leasing phone calls and process online inquiries.
• Fully and accurately complete a guest card for each prospective resident contact, whether by phone or in person.
• Enter prospective resident information into the Salesforce leasing management systems in a timely and accurate manner, if applicable.
• Conduct all functions necessary to lease the property, including making appointments, generating new leads, conducting tours, maintaining show rooms, and completing any required prospect follow-up.
• Participate in orientation marketing, housing fairs, open houses, social media initiatives and other community events.
• Assist with the implementation of renewal marketing campaign elements, including renewal events.
• Assist with the implementation of guerilla and on-campus marketing efforts.
• Project a favorable image of the community to achieve property objectives, public recognition, and a positive reputation within the local community.
• Planning and executing social media strategies, creating, and publishing content to a variety of platforms, and interacting with their resident communities and/or identified target audiences.

Turn:

• Available to work as scheduled/needed during Turn, Move-In, and Move-Out. This schedule may consist of multiple days in a row and/or extended hours.
• Participate fully in the preparation and administration of Turn, Move-In, and Move-Out.
• Participate in the make-ready of units to include, but not limited to, removing trash, assisting in identifying/documenting damages, assisting as directed in cleaning, painting, assembling/moving furniture, small repairs such as lightbulb replacement, caulking, etc.
• Participate in the maintenance of the grounds, clubhouse, office, and other common areas such as hallways/breezeways, elevators, etc. This may include, but is not limited to, picking up trash, assisting as directed in cleaning, painting, basic landscaping, etc.
• As directed/assigned, escort vendors throughout the community the necessary location and stay with them until the project is finished or otherwise directed.

Be a Team Player:

• Place a high priority on availability for CA scheduling when considering other extracurricular opportunities.
• Model and encourage a positive attitude among staff.
• Participate in all staff training and orientations.
• Attend, and constructively contribute to, all weekly staff meetings and any special/emergency meetings.
• Participate in recruitment, selection, and training of all new staff members as requested by property management.
• Maintain a professional attitude and manner in work relationships.

American Campus Communities Culture Commitments

• Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership, and embraced by all.
• The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
• Serve as an American Campus representative and liaison in all interactions.
• Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Education & Expectations

Education/Experience:

• Graduate, Bachelor's, or Associates degree or diploma in progress from an accredited college or university.
• Maintain a minimum GPA and class load as determined by the property management guidelines.

Scheduling:

• Available to work regularly assigned office and on-call shifts - weekdays and weekends based on academic schedule availability.
• Periodically work events that may occur in the evenings and/or on weekends.