AmbaFlex→
Customer Service Assistant at AmbaFlex in Canton, OH
Skills
Job Description
Customer Service Spare Parts Assistant
Due to growth and investment in our people we are currently looking for a highly motivated, customer support focused, organized individual who thrives in a fast-paced environment to join the AmbaFlex Customer Service team!
In this hands-on position you will:
- Handle incoming requests and orders to the spare parts team within set KPI’s.
- Provide Recommended Spare Parts Lists (RSPL) after machine sales.
- Assistance of customer service team with spare part preparation as required.
- Liaison between AmbaFlex and the customer concerning spare part supply.
- Timely and correctly processing, checking, and closing requests and orders.
- Work cost efficient.
- Provide input on processes to improve the quality of the customer support.
- Proactively follow up on quotations and convert opportunities into sales.
Experience
- High school diploma.
- Administrative skills.
- Ability to work with CRM and ERP systems.
- Focus on cost efficient handling.
- High customer empathy (incl. active listening).
- Work structured and according to procedures.
We ask a lot; we offer even more!
- An excellent benefits package
- An international environment with an informal and collegial working atmosphere
- A lot of independence and variety in your work
- Various trainings
- Attention to physical and mental health
Are you in or do you want to know more? Do you want to get acquainted or know more? You are more than welcome to contact us! For job-content information, please contact us via hrus@ambaflex.com
AmbaFlex has a screening policy in the application process. This means that we would like to see your original diplomas and id. Acquisition by recruitment agencies as a result of this vacancy is not appreciated.