Decom Tech, Data Center Operations at Amazon Web… · Aurora

Summary: Amazon Web Services (AWS) provides cloud computing and global data center infrastructure services. The Decom Tech, Data Center Operations role processes and decommissions legacy data center equipment, manages customer media sanitization, and maintains equipment accountability while following strict security procedures. The position also involves troubleshooting technical issues, collaborating across teams, and improving operational processes.

Responsibilities:
- Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
- Show a strong aptitude for troubleshooting and problem solving
- Solve problems at their root and step back to understand the broader context
- Demonstrate the ability to lift up to 40 lbs. and work in cramped and/or elevated locations
- Maintain service level agreements through the implementation of proactive issue detection and reporting
- Are biased to act in the absence of direction or support
- Improve effectiveness through process innovation

Required Qualifications:
- High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
- 1+ years of computer hardware troubleshooting and repair experience
- Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred Qualifications:
- 1+ years of data center experience, knowledge of cloud computing technologies, and previous experience migrating and decommissioning of data center assets
- Decommissioning and processing of legacy hardware out of the data center facilities, unpacking/repacking fragile electronics, and relocating and moving of large enterprise equipment
- Experience tracking and accounting for a large amount of IT parts, creating/attaching labels and barcodes, and hard drive installation and removal, and destruction
- Basic Networking removal/installation and clearing of configurations, updating progress through a web ticketing system, and familiarity with basic PC components/hardware: HDD/SSD/Flash/Removable storage media Ram/CPU/Motherboard/Input-Output devices
- Previous experience working on IT equipment (racking & stacking gear, cable management, building computers, troubleshooting PC/Desktops/Laptops)

Required Skills: Computer Hardware Troubleshooting and Repair, Data Center Operations, Data Center Asset Decommissioning, IT Asset Tracking and Accountability, Hard Drive Installation, Removal, and Destruction, PC Hardware Components, IT Equipment Racking and Stacking, Cable Management, Computer Building and Repair, Cloud Computing Technologies, TS/SCI Security Clearance with Polygraph, Process Adherence, Basic Networking

Benefits: Sign-on payments, Restricted stock units (RSUs), Health insurance, including medical, dental, vision, and prescription coverage, Basic Life & AD&D insurance, Option for supplemental life plans, Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, Paid time off, Parental leave, Flexibility as part of the working culture, Ongoing learning experiences, Knowledge-sharing, mentorship, and other career-advancing resources