Data Center Technician at Amazon Web Services (AWS) in Hamlet, NC

Summary: Amazon Web Services (AWS) operates global cloud infrastructure and data centers that support its customers' technology services. The Data Center Technician will maintain data center operations by installing and repairing hardware, troubleshooting network issues, responding to incidents, supporting scheduled maintenance, and improving operational processes.

Responsibilities:
- Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
- Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
- Performing on-call duties and participating in scheduled maintenance and change management activities
- Contributing to documentation and process improvement initiatives based on your analysis of operational issues
- Helping to train and onboard new team members
- Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
- Solve problems at their root and step back to understand the broader context
- Maintain service level agreements through the implementation of proactive issue detection and reporting

Required Qualifications:
- Data Center Technicians should be willing to work both independently and with a team
- Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success
- Traveling within and outside of the regional work area is required
- Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
- Working in cramped and/or elevated locations
- Bending, lifting, stretching, and reaching
- Standing and walking for up to 8+ hours a day
- Ascending and descending ladders, stairs, and gangways safely and without limitation
- Work in a noisy environment
- Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
- Ability to travel to or commute between data center locations as needed
- Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
- Travel frequency will vary based on business needs and operational status of assigned facility
- Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs
- You will be required to work shift work that will include days/nights/weekends/holidays
- Traveling within and outside of the regional work area is required
- You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided
- 1+ years of computer/server hardware troubleshooting or related IT experience
- High school or equivalent diploma
- Work a flexible schedule including weekends, nights, and holidays

Preferred Qualifications:
- Knowledge of network design, protocols and Layer 1/2 troubleshooting
- Associate's degree in a relevant field (e.g., Computer Science, Networking Engineering), or experience in a relevant field (e.g., Computer Science, Networking Engineering)
- Experience managing work and priorities through a ticketing system
- Experience in a data center or other critical environment

Required Skills: Computer Hardware Troubleshooting, Server Hardware Troubleshooting, Network Design, Network Protocols, Layer 1/2 Network Troubleshooting, Ticketing Systems, Data Center Operations

Benefits: Lump sum stipend will be provided to eligible candidates who relocate for this position., EAP, Mental Health Support, Medical Advice Line, 401(k) matching