Data Center Technician at Amazon in Hamlet, NC

Summary: Amazon Data Services, Inc. supports AWS Infrastructure Services, operating the global data centers and infrastructure that keep the cloud running. The Data Center Technician will install and repair server and network hardware, troubleshoot operational incidents, support maintenance and change management, and collaborate with internal and external stakeholders in a 24/7 environment.

Responsibilities:
- Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
- Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
- Performing on-call duties and participating in scheduled maintenance and change management activities
- Contributing to documentation and process improvement initiatives based on your analysis of operational issues
- Helping to train and onboard new team members
- Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
- Solve problems at their root and step back to understand the broader context
- Maintain service level agreements through the implementation of proactive issue detection and reporting

Required Qualifications:
- 1+ years of computer/server hardware troubleshooting or related IT experience
- High school or equivalent diploma
- Work a flexible schedule including weekends, nights, and holidays

Preferred Qualifications:
- Knowledge of network design, protocols and Layer 1/2 troubleshooting
- Associate's degree in a relevant field (e.g., Computer Science, Networking Engineering), or experience in a relevant field (e.g., Computer Science, Networking Engineering)
- Experience managing work and priorities through a ticketing system
- Experience in a data center or other critical environment

Required Skills: Computer Hardware Troubleshooting, Server Hardware Troubleshooting, Network Design, Network Protocols, Layer 1/2 Network Troubleshooting, Ticketing Systems, Data Center Operations, Work Prioritization

Benefits: Lump sum stipend will be provided to eligible candidates who relocate for this position., Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.