Data Center Technician at Amazon in Umatilla, OR

Summary: Amazon is a leading technology company known for its cloud services through AWS. The Data Center Technician will play a critical role in maintaining data center operations, performing hardware repairs, and ensuring service availability while working in a dynamic team environment.

Responsibilities:
- Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
- Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
- Performing on-call duties and participating in scheduled maintenance and change management activities
- Contributing to documentation and process improvement initiatives based on your analysis of operational issues
- Helping to train and onboard new team members

Required Qualifications:
- High school or equivalent diploma
- 1+ years of computer/server hardware troubleshooting or related IT experience
- Work a flexible schedule including weekends, nights, and holidays
- Ability to travel to or commute between data center locations as needed
- Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
- Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs
- Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
- Working in cramped and/or elevated locations
- Bending, lifting, stretching, and reaching
- Standing and walking for up to 8+ hours a day
- Ascending and descending ladders, stairs, and gangways safely and without limitation
- Work in a noisy environment
- Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
- Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
- Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
- Performing on-call duties and participating in scheduled maintenance and change management activities
- Contributing to documentation and process improvement initiatives based on your analysis of operational issues
- Helping to train and onboard new team members
- You will be required to work shift work that will include days/nights/weekends/holidays
- You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided

Preferred Qualifications:
- Experience in a relevant field (e.g., Computer Science, Networking Engineering)
- Knowledge of network design, protocols and Layer 1/2 troubleshooting

Required Skills: Computer/server hardware troubleshooting, Network design, Network protocols, Layer 1 troubleshooting, Layer 2 troubleshooting, Server rack installations, Hardware break-fix, Operational incident response, Work prioritization

Benefits: EAP, Mental Health Support, Medical Advice Line, 401(k) matching, Lump sum stipend will be provided to eligible candidates who relocate for this position