Data Center Technician at Amazon in Berwick, PA

Summary: Amazon is a leading global cloud infrastructure provider, and they are seeking a Data Center Technician to maintain seamless data center operations. The role involves hardware and network diagnostics, physical repair, and collaboration with a diverse team to ensure high service availability.

Responsibilities:
- Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
- Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
- Performing on-call duties and participating in scheduled maintenance and change management activities
- Contributing to documentation and process improvement initiatives based on your analysis of operational issues
- Helping to interview, train and onboard new team members

Required Qualifications:
- Work flexible schedule including weekends, nights, and holidays
- 18+ months of computer/server hardware troubleshooting or related IT experience
- 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)

Preferred Qualifications:
- Experience in a data center or other critical environment
- Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.)
- Industry standard certifications (CompTIA, CCENT, Network+)
- Understanding of Linux or similar operating systems
- Behavioral interviewing and hiring experience
- Experience training and onboarding of new team members

Required Skills: Computer/server hardware troubleshooting, Layer 1 networking, Layer 2 networking, Data center operations, CompTIA certification, CCENT certification, Network+ certification, Linux operating system

Benefits: Sign-on payments, Restricted stock units (RSUs), Health insurance (medical, dental, vision, prescription), Basic Life & AD&D insurance, Option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, Paid time off, Parental leave, Option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage