Retail Host - Seasonal at Alton Towers Resort in Warwick, England, GB

What you'll bring to the team

Retail Host

Location: Warwick Castle

Hours: Guaranteed 5-40 hours per week

Contract Type: Fixed term until Jan 2027

Fancy helping us to unleash over 1000 years of excitement, discovery and jaw dropping unique experiences for our guests? Join Warwick Castle as a Seasonal Retail Host and start your greatest adventure!

As a Retail Host you will be the first point of contact for our guests in one of our retail units. This is a 64 acres site with units positioned all around this area which has different gradients, successful applicants would be required to be positioned at all retail outlets and be comfortable in doing so.

Offering a warm welcome and encouraging visitors to stock up on merchandise, you’ll need to help make sure the shop is always fully stocked and looking presentable. You’ll also have the confidence to suggest products that our guests may want to purchase or be on hand to assist our customers with any queries they may have. You'll always strive to boost revenue and smash daily targets while demonstrating world-class customer service.

This is a seasonal, fixed-term position, contracted until 3rd of January 2027. Shifts will vary with a minimum of 5 hours up to 40 hours per week. Due to the nature of our business, we are looking for flexibility & good availability. Working term time, school holiday periods, weekends, and bank holidays. Evening shifts will be available throughout the year including over Halloween and throughout the Christmas period.

Successful applicants will need to be available on Saturday 17th & Sunday 18th October for a 2 day induction.

Qualifications & Experience

• Have a passion for delivering excellent customer service
• A willingness to learn and develop your skills
• Have passion for our brand
• Have a keen eye for detail
• Be able to clearly communicate to our guest and your colleagues
• Most importantly have fun at work to create memorable experiences

Benefits

Alongside becoming an expert in spreading joy, you’ll also receive:

• Monthly bonus based on guest satisfaction
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £12.81/Hr.