Operations Technical Support Specialist-7 at Altium… · Atlanta

Operations Technical Support Specialist-7 Location: Remote Location Address: 123 Main Street, Atlanta, Georgia 30346 Work Shift: Salary Exempt (United States of America) The Operations Technical Support Specialist is a highly mobile, urgent-response technical leader responsible for stabilizing, restoring, and strengthening maintenance and production operations across all U.S. and Canada manufacturing plants. This role functions as part of an Operations Emergency Response Team, dispatched on short notice to address critical production interruptions, major equipment failures, start-up challenges, safety risks, or chronic performance issues. This role is expected to move quickly, assume on-site leadership, and drive resolution under pressure. The role exists to eliminate losses, restore throughput, and build lasting technical capability across maintenance and production teams, with particular emphasis on blow molding bottle processing environments. This is not a regional advisory role or desk-based position, it is a hands-on, field-driven, execution-focused leadership role requiring urgency, decisiveness, and strong technical capability. Emergency & Rapid Response (Primary Focus) Capability Building & Training •    Build sustainable technical capability across operators and maintenance technicians, with a specific focus on: o    Bottle processing fundamentals o    Equipment troubleshooting processes o    Standardized maintenance and operating practices •    Deliver hands-on, floor-based training (1:1 or small group) across maintenance and production. •    Support and continuously improve operator and maintenance technical training programs. Continuous Improvement & Loss Elimination •    Identify recurring issues and systemic gaps impacting safety, quality, cost, or delivery. •    Partner with Operations and Maintenance leadership to implement standard work, processes, and controls that prevent recurrence. •    Support site teams in sustaining improvements after departure. Safety & Compliance •    Reinforce strict adherence to safety standards, PPE, and environmental regulations during all intervention and recovery activities. •    Ensure emergency repairs and corrective work comply with local, state, federal, and company requirements. Vendor & Resource Coordination •    Partner with equipment vendors and technical service providers during escalations to accelerate resolution. •    Support plants with vendor troubleshooting, parts strategy, and post-event learning. Documentation & Reporting •    Document root causes, corrective actions, and lessons learned from each deployment. •    Provide concise executive-level summaries following major interventions. Reasonable mandatory overtime may be required due to business needs. Required: •    Supports all manufacturing plants across the United States and Canada. •    Travel up to 100%, often with little advance notice. •    Must be able to work extended hours during critical recovery periods. •    6–10 years’ experience in a high-output plastics manufacturing environment, with strong exposure to bottle processing operations. •    5–10 years of hands-on experience in maintenance and/or production technical roles. •    Demonstrated expertise in troubleshooting blow molding systems and downstream bottle processing equipment. •    Proven ability to lead under pressure during unplanned operational events. •    Strong decision-making skills with the ability to assess incomplete information in fast-moving environments. •    Willingness and capability to be hands-on on the plant floor. •    Ability to lift up to 50 lbs. and work in manufacturing environments. Preferred: •    Bachelor’s degree or equivalent experience. •    Experience leading multi-site or organizational level technical initiatives. •    Budget and cost-management exposure. •    Experience leading cross-functional operations and maintenance teams. •    Strong communication skills with the ability to influence without authority. Altium Packaging, Our Culture Differentiates Us! We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a framework for decision-making.  We believe our Guiding Principles foster a culture of excellence that benefits both employees and customers. Our Guiding Principles Act with Integrity & in Compliance Drive Value Creation Be Disciplined Entrepreneurs Focus on the Customer Act with Humility Treat others with Dignity and Respect Seeking Fulfillment in your Work We Believe in Rewarding our Most Important Resource – Our People! We show our commitment to Total Rewards by providing a competitive, comprehensive benefits package. In addition to medical, dental and vision plans, company holidays and vacation days, tuition reimbursement, learning and training opportunities, bonus potential, and a 401(k) plan with company contributions, Altium Packaging locations offer rewards and recognition programs and opportunities to make a difference in the community. EEO Statement We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Take your career to the next level at Altium Packaging!